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About Us

Richfords Customer Service Charter

  • We will contact the property within 30 minutes of receipt of the instruction.

  • Our representatives will be well presented, courteous and act in a professional manner at all times.

  • We will carry out a Risk Assessment at the site and take into account the health of building occupants and potential visitors.

  • We will carry out a Triage on arrival at site, identifying items requiring urgent attention.

  • Based on the Triage we will carry out Damage Limitation procedures to minimise loss.

  • We will project manage the incident to re-establish a pre-incident state, if feasible, as soon as possible.

  • We will advise the policy holder on action we propose to take and keep them updated on our progress.  A written damage report will be issued to the policy holder, if requested.

  • Our written report and estimated costs will be despatched within 48 hours of our initial visit.

  • We will notify any changes from our initial report should they arise and produce interim reports every 28 days where the restoration work required is more prolonged.

  • We will provide written confirmation of the results of our work if required by our clients. (hygrometer charts / drying certificates)

  • We will deal with any complaint quickly and effectively through the Company’s complaints procedure.

  • We will ensure the development of business relationships is carried out in a positive and professional manner. We will assist our clients by producing management information if requested.

"Excellent, very pleased with the service and work."

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Flood

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Mould & Toxic Mould Remediation

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Latest News

Claims Administrator Vacancy

Richfords Fire & Flood is currently recruiting...click here.

A Week In The Life of a Richfords Dynamic Duo

Find out more about the Richfords Dynamic Duo's...click here.

Winter 2010 Newsletter

Keep up to date with the latest news...read more.

Meet The Team

Get to know the Richfords staff...click here.

The Wet Way Round

A Richfords Technician is taking 'The Wet Way Round' Cornwall...find out more.

Richfords Launch New National Service

Richfords are pleased to announce the launch of their new National Drying Support Service (NDSS)...read more.

Keeping Your Home Dry & Mould (Mold) Free - Tips & Advice

Read how to keep your home dry and mould (mold) free...read more.

FAQ's About Insurance Claims

For information and help with your insurance claim click here.

Carpet Cleaning Tips

Discover how to prevent dirty carpets, remove common stains and solve other carpet problems...click here.

Richfords Employee Wins Prestigous National Award

Richfords Fire & Flood were proud to see their BDMA Senior Technician Chris Pascoe win Damage Management Technician of the Year at this year's Damage Management Award ceremony...read more.

Richfords In The Press

Read Richfords latest press coverage...click here.

Cumbria Flooding

Richfords have teams on standby in Cumbria, ready to carry out emergency building drying...read more.

Swine Flu Advice For Business Owners

Business owners can prepare for the effects of Swine Flu...read more.

Summer Newsletter

Read our Summer 09 Newsletter online...click here.

Wind Rain & Dragons No Match For Richfords

A team of staff from Richfords Fire & Flood battled summer storms and 40 foot dragons to make the semi-finals of the Cornish Dragon Boat Challenge...read more.