Giving you your life back


Anytime: 01209 722 522

About Us

Richfords Customer Service Charter

  • We will contact the property within 30 minutes of receipt of the instruction.

  • Our representatives will be well presented, courteous and act in a professional manner at all times.

  • We will carry out a Risk Assessment at the site and take into account the health of building occupants and potential visitors.

  • We will carry out a Triage on arrival at site, identifying items requiring urgent attention.

  • Based on the Triage we will carry out Damage Limitation procedures to minimise loss.

  • We will project manage the incident to re-establish a pre-incident state, if feasible, as soon as possible.

  • We will advise the policy older on action we propose to take and keep updated on our progress.  A written damage report will be issued to the policy holder, if requested.

  • Our written report and estimated costs will be despatched within 48 hours of our initial visit.

  • We will notify any changes from our initial report should they arise and produce interim reports every 28 days where the restoration work required is more prolonged.

  • We will provide written confirmation of the results of our work if required by our clients. (hygrometer charts / drying certificates)

  • We will deal with any complaint quickly and effectively through the Company’s complaints procedure.

  • We will ensure the development of business relationships is carried out in a positive and professional manner. We will assist our clients by producing management information if requested.

Front of Richfords HQ

"Excellent, very pleased with the service and work."

Latest News

We are Recruiting...

At Richfords we are experiencing a growth in our company and therefore we are recruiting for the following positions...Read More

 

Introduction of New Technology Allows Local Company to go National.

Richfords have invested into new “Super Dryers”, which have been taking the restoration market by storm...read more

 

Click here to download our free flooding emergency support advice leaflet
Updated 21st July 07

 

Help for "Our Friends in the North"

Local fire and flood restoration specialists Richfords Fire and Flood have been asked to lend a hand in the affected flood regions in the midlands and the north...read more

 

Richfords Fire and Flood Expanding Fast

April being the traditional time to take stock of the years trading, the South West's premier fire and flood restoration specialists, Richfords Fire and Flood, is please to report a significant increase in work won by the firm...
read more