About Us

Origins

Founded in 1977, the business has evolved into a specialist Fire and Flood Damage Management business serving the West of England from operations centres in Redruth and Plymouth. Today, Richfords continues to develop and prosper, enjoying the committed leadership of its founder, Steven Richford.

Establishment

From the production and administration facility in Redruth and the satellite production unit at Ivybridge, 500k of technical assets, plant and stock are managed, serviced and deployed.

The Redruth centre incorporates business functions of:

• Staff training room
• Combined call centre and administration
• I.T. and systems office
• Accounts office
• Production area
• Inventory storage
• Management offices

In-House Facilities

To deliver quality controlled and timely project implementations, the Redruth control centre features fully integrated service facilities.

• Refrigerated document storage
• High capacity laundry operation
• Ultra Sonic cleaning plant
• High speed drying chambers
• Humidity controlled furniture storage

Ethos

Embedded within Richfords culture coding, is a compulsion to provide clients with the best quality/price ratio for its services. It fuels the commitment to quality assurance, continuous investments in training, technology and a rewarding suggestions scheme.

This has fostered a knowledge-driven team. A team that studies and learns from best practice techniques in USA and Europe.

Training

Reflecting the firms established commitment to skills development, a curriculum of both general and specialist training courses have been authored and regularly updated by the company.

Personal development appraisals identify agreed training objectives. Additionally, team members can select their own choice of learning subjects.