About Richfords Fire & Flood

Origins of Richfords Fire & Flood

Founded in 1977 by Steven Richford, the Richfords business has evolved into a specialist Fire & Flood Damage Management business serving the UK from operations centres in Redruth, Plymouth and Exeter. Today, Richfords Fire & Flood continues to develop and prosper, enjoying the committed leadership of its founder, Steven Richford.

Richfords Fire and Flood & The British Damage Management Association (BDMA)

Richfords Fire & Flood is proud to be a Corporate member of the British Damage Management Association (BDMA). This is the highest level of accreditation a damage restoration firm can achieve and means that our technicians are trained to the highest standards of British Damage Management Association (BDMA) training.

Richfords Fire & Flood is so highly regarded by the British Damage Management Association (BDMA) that our director Steven Richford was asked by the British Damage Management Association (BDMA) to write the current BDMA Training Manual.

Establishment of Richfords Fire & Flood

From Richfords production and administration facility in Redruth and the satellite production units at Plymouth and Exeter, £1m of technical assets, plant and stock are managed, serviced and deployed all over the UK.

The Richfords Redruth centre incorporates business functions of:

• Staff training room
• Combined call centre and administration
• I.T. and systems office
• Accounts office
• Production area
• Inventory storage
• Management offices
• Marketing Department

In-House Facilities of Richfords Fire & Flood

To enable Richfords to deliver quality controlled and timely project implementations, the Redruth control centre features fully integrated service facilities:

• Refrigerated document storage
• High capacity laundry operation
• Ultra Sonic cleaning plant
• High speed drying chambers
• Humidity controlled furniture storage

Ethos of Richfords Fire & Flood

Embedded within Richfords culture coding is a compulsion to provide clients with the best quality/price ratio for its services. It fuels the commitment to quality assurance, continuous investments in training, technology and a rewarding suggestions scheme.

This has fostered a knowledge-driven team. A team that studies and learns from best practice techniques in USA and Europe.

Training at Richfords Fire & Flood

Reflecting Richfords established commitment to skills development, a curriculum of both general and specialist training courses have been authored and regularly updated by the company.

Personal development appraisals identify agreed training objectives. Additionally, team members can select their own choice of learning subjects.