Testimonials from 2002

As part of our continuous loop quality assurance program Richfords operate a customer satisfaction survey. The following comments are extracted from those survey forms. (Original documents available for inspection at Richfords head office.)

Testimonials

Ms. G. of Par - 20th December 2002
(Job ref 14491)

A good professional approach from telephone person to men delivering equipment. A good caring approach from you all. Thank you".

Mr. H. of Sidmouth - 20th December 2002
(Job ref 14537)

"At such a trying time it was such a relief to be dealing with such pleasant and impressive personnel who remained professional throughout. Many thanks".

Mr. G. of Helston - 20th December 2002
(Job ref 14673)

"We were totally satisfied with your representative by his friendly, efficient and helpful manner. We were very impressed by the speed in which you contacted us. Excellent, we wouldn't fault your service only wish all businesses could operate in the same way. Thank you".

Mrs. M of Taunton - 16th December 2002
(Job ref 14307)

"Very pleased to speak to someone who knew what they were talking about and gave good advice".

Mr. I. of Carbis Bay - 16th December 2002
(Job ref 14518)

"Service you provide is effective and compassionate in circumstances that most of us find highly distressing".

Mrs. B. of Crowlas - 16th December 2002
(Job ref 14509)

"My family and I thought you were all excellent with your help and kindness when my house flooded recently and wish to thank you very much".

Mr. B. of Truro - 10th December 2002
(Job ref 14461)

"It was a very difficult job handled intelligently. I could not have wished for better service. I would recommend Richfords without hesitation".

Miss R of Carbis Bay - 9th December 2002
(Job ref14556)

"Could not have asked for a quicker service - thank you".

Church at Penzance - 9th December 2002
(Job ref 14561)

"Very helpful and pleasant team of workmen. There is no room for improvement".

Mr. J. of Hayle - 4th December 2002
(Job ref14469)

"We could not be more satisfied with your service. All of your staff were brilliant and of a very high standard. Way above our expectations - what we would of done without you all does not bear thinking about. In view of how you looked after myself and my wife, I feel the service you offer is at the very top already, absolutely brillant from the young ladies on the telephone right the way through to all who came to our house to deal with our very unfortunate flooding. A brilliant team and a pleasure to have in our house at all times. Many thanks".

School at Penzance - 29th November 2002
(Job ref 14511)

"Very efficient and very effective - an excellent job. An emergency flood call out but cleared up very well. The school was very pleased by the professional, speedy and efficient manner in which the emergency flooding was dealt with".

Mrs. B. of Liskeard - 26th November 2002
(Job ref 14398)

"I found all the people that we dealt with to be both pleasant and professional. They took care of the situation and made the whole experience easier to deal with".

Mr. W. of Cullompton - 20th November 2002
(Job ref 14265)

"Quick response, excellent service. Cannot fault you".

Mrs. G. of Lanner - 20th November 2002
(Job ref 14401)

"Prompt service very much appreciated despite the day being a Sunday and lots of other calls you had to attend to. All the work was carried out, without fuss very professional and with pleasant mannered staff. All your staff that came out to attend to our flood, were very helpful and sympathetic to our upset. Many thanks to Dave Cooke, Andy, Adrian and flood manager Will.

Mrs. P. of Penzance - 14th November 2002
(Job ref 14432)

"Everything was explained very well. I would like to thank everyone for being so helpful. Your service does not need to be improved".

Mr. B. of Penzance - 13th November 2002
(Job ref 14408)

"Top marks for a job well done".

Mr. A. of Plymouth - 4th November 2002
(Job ref 14386)

"Your staff could not have been more helpful and friendly. It was a very stressful time for us and they were terrific".

Mr. H. of Liskeard - 31st October 2002
(Job ref 14402)

"Very impressed with helpful and polite staff. Customer service excellent - prompt and thorough service".

Miss C. of Devon - 31st October 2002
(Job ref 14330)

"All work has been carried out very efficiently and with a genuine sympathy to the situation. I was kept informed at all times and have 100% confidence in the staff's ability to deal with the flooding and cleaning up process. All contact I have had with Richfords has been excellent and very professional".

Mr. M of Porthtowan - 29th October 2002
(Job ref 14445)

"We were delighted with your service on all fronts".

Mrs. R. of Redruth - 23rd October 2002
(Job ref 14406)

"Very pleased with the way the work was carried out. Many thanks."

Mr. S. of Bodmin - 17th October 2002
(Job ref 14395)

"Excellent service - very helpful indeed".

Ms. T of Helston - 16th October 2002
(Job ref 14320)

"I felt that the Richfords agent was pleasant and well presented with the ability to pinpoint quickly possible knock on effects of the obvious damage"

Mrs. W. of Stithian - 16th October 2002
(Job ref 14322)

"The person who we dealt with was excellent in every way"

Mrs. T. of Devon - 9th October 2002
(Job ref 14286)

"We were very pleased with the response to our flooding problem. Andy Renny was a calming influence on my husband and I. Many thanks".

Mrs. B. of Paignton - 30th September 2002
(Job ref 14251)

"Very helpful and understanding employees"

Mr. B. of Devon - 30th September 2002
(Job ref 14364)

"Very prompt excellent service"

Mr. W. of Boscastle - 27th September 2002
(Job ref 14238)

" A friendly and efficient service".

Dr. E of Plymouth - 24th September 2002
(Job ref 14155)

"Every other company involved in the flood (builders, decorators and insurance)

have not communicated well, not kept appointments and needed chasing! The Richfords technician was a lifesaver! Helpful, polite and reliable. Thank you."

Mr. B. of Newquay - 23rd September 2002
(Job ref 14079)

"Thank you for everything you did. We were very pleased with the way things worked out".

Mrs. W. of North Devon - 23rd September 2002
(Job ref14253)

"We dont think your service could be improved. The workmen did not mess about, they got on with what needed to be done. Very friendly and sympathetic but with a nice sense of humour which we needed at the time."

Mrs. L of Portreath - 23rd September 2002
(Job ref 14245)

"Follow up after the event was very good both by phone and several visits".

Miss. E. of Truro - 4th September 2002
(Job ref 14206)

"I have not needed a service like this before and I was really impressed by the reduction of stress I felt after dealing with your company".

Mrs. M. of Lanivet - 3rd September 2002
(Job ref 14184)

"Excellent response time. Your technician went out of his way to be helpful and also gave us lots of practical advice".

Miss A. of Plymouth - 30th August 2002
(Job ref 14151)

"Very happy with everything that was cleaned and taken away - great group of people very friendly and a comfort to me at the time".

Mrs. B. of Tavistock - 29th August 2002
(Job ref 14161)

"I found that Sharon and Andy were very kind and helpful and took time to explain everything to me".

Ms. C. of Laddock - 27th August 2002
(Job ref 14288)

"We were very pleased with the prompt service and consideration taken with a young baby. Very friendly and professional - excellent".

Ms. T. of St. Ives - 27th August 2002
(Job ref 14262)

"My Wife and I would wish to congratulate your young operators on the attention to deal shown us with the clear up operation. They were very polite and respectful of our property at all time. Congratulations on a first class job, which reduced the stress factor to a minimum. We have no hesitation to recommend your company to others who might enquire".

Ms S. of Penryn - 19th August 2002
(Job ref 13760)

"Very polite, sympathetic, efficient. Confident to leave all work to Richfords at a time of great distress. Totally Satisfied".

Mr. D. of Penzance - 15th August 2002
(Job ref 14231)

"I cannot speak highly enough. Your service was prompt and excellent. I would like to thank all technicians who worked so well and hard"

Miss. P. of Gunnislake - 12th August
(Job ref 14181)

"In the circumstances of our most difficult house, your people achieved impressive results and could not have been more pleasant and understanding".

Mr. S. of Torquay - 8th August 2002
(Job ref 14152)

"Andy Renny was excellent, polite, helpful and understanding. Totally impressed with his work. Thank you very much".

Mr. D. of St. Austell - 5th August 2002
(Job ref 14189)

" We were very pleased with the work carried out, the staff were efficient, friendly and very helpful".

Mr. B. of Fowey - 1st August 2002
(Job ref 14195)

"If all companies performed as well as yours it would be a wonderful world! Excellent service, professional and courteous staff".

Mr. M. of Truro - 31st July 2002
(Job ref 14215)

"Very impressed - thank you".

Mrs. C of Plymouth - 31st July 2002
(Job ref 14205)

"Thanks to Dave and Andy for all the help and care given to me over the burst tank. As I just arrived back from holiday it was very stressful for me and they were fantastic".

Mr. H. of Helston - 26th July 2002
(Job ref 14202)

"The work was carried out quickly and with much consideration. I woud use you again, however I hope I will not need to!"

Mr. I of Truro - 18th July 2002
(Job ref 14209)

"As retired business people most impressed by service".

Mr. T. of Penryn - 17th July 2002
(Job ref 14139)

"Extremely efficient. James Kerr was helpful, polite, cheerful and re-assuring. William was also highly efficient, professional and polite".

Mrs. W. of Plymouth - 15th July 2002

"Totally professional and friendly. Kept informed every step of the way. Your service was superb. I will always give your company name to anyone in similar circumstances".

Mr. B of Bideford - 4th July 2002
(Job ref 14065)

"All the staff who came to my assistance went far beyond the extra mile, from the switchboard assistant to the top management. My sincere thanks to all."

Mr. W. of Truro - 27th June 2002
(Job ref 14138)

"Your prompt attention to the situation was welcomed, in addition we found your operatives to be courteous and efficient. They also paid full attention to detail".

Mrs. B. of Falmouth - 26th June 2002
(Job ref 14137)

"The carpets were dried better than I thought possible. Everything was explained and my questions answered. The technician arranged his schedule to suit me and kept every appointment promptly. Your service is excellent, which helped me a lot during a domestic crisis".

Mr S. of Torquay - 17th June 2002
(Job ref 14154)

'Yesterday your young men came here to clean my kitchen and lounge after my fire. It was a pleasant day for me, no hassle, real professionalism seen in action. Thank you for your consideration and kindness, not forgetting Mr Pascoe.'

Mr W. of Callington - 17th June 2002
(Job ref 14097)

'Andy Renny was excellent and one would assume his professionalism must be consoling to those suffering major loss (for his approachable, kindly manner). Many thanks.'

Miss G. of Torquay - 14th June 2002
(Job ref 13951)

Both staff were very friendly.

Mrs M. of Ivybridge - 13th June 2002
(Job ref 14108)

Andy Renny was the first to come to the house. He was extremely helpful. I don't know what I would have done without his help. He kept me informed at all times as to what was happening. The other Andy and James also did an excellent job. The whole team, even down to Sharon in the office, made a very stressful time much more bearable. Thanks to everyone.

Mr C. of Penzance - 10th June 2002
(Job ref 14142)

"Everyone we have spoken to has recommended that we use you, from the fire service and insurance representative, to the parents of the children at school. They all said that your company will do a brilliant job. Your guys have done a brilliant job."

Mrs. L. of St. Austell - 7th June 2002

"I was very pleased with the prompt and efficient service with which you were able to deliver our laundry and dry cleaning. We had a function the next day and we thought we would have to buy some new clothes. Once again, thank you for returning our clothes in such good condition and so promptly and saving us the time and expense of buying some new clothes".

Mr. W. of Truro - 7th June 2002

"The help from your receptionist and the service given by your operator was of the highest standard. The carpet was completely restored, I was impressed and recommended your service".

Ms. S. of Penzance - 6th June 2002

"Every representative I dealt with was friendly, polite and keen to accommodate (phone staff and workmen)

even at midnight on Bank Holiday Monday! I would recommend your company to others".

Mrs. F. of Plymouth - 6th June 2002

"Thanks for your quick response to my frantic call for help, my home has dried out and has now returned to normal. Andy is a credit to your company"

Mrs. W of Torquay - 5th June 2002

Both James and Andrew were quite sympathic and kind in coping with the disaster".