Testimonials from 2003

As part of our continuous loop quality assurance program Richfords operate a customer satisfaction survey. The following comments are extracted from those survey forms. (Original documents available for inspection at Richfords head office.)

Testimonials

Mr. M. of North Tawton - 22nd December 2003
Job ref (15377)

"It was good to have somebody to talk to about the problems and have some independant advice. Thanks".

Mrs. G. of South Molton - 19th December 2003
Job ref (15418)

"Staff courteous, cheerful and willing".

Mr. T. of Falmouth - 8th December 2003
Job ref (15439)

"Your prompt support in our time of need was greatly appreciated. Many thanks".

Mrs. C. of Falmouth - 8th December 2003
Job ref (15476)

"The Gentleman who came here were polite with a brilliant ethic. Thank you very much. Your men even refused tea until half way through their work - a rare specimen!.

Mr. P. of Penzance - 1st December 2003
Job ref (15462)

"We were extremly pleased with Trevor and the amount of work he put in. He is an excellent ambassador for your company. Look after him well".

Mr. F. of Kingsbridge - 25th November 2003
Job ref (15420)

"Your staff were thoughtful and careful as well as thorough".

Mr. R. of Truro - 20th November 2003
Job ref (15463)

" Your service was very prompt and well executed".

Mr. H. of Weston-Super-Mare - 20th November 2003
Job ref (15345)

"A good, hardworking, friendly team organised efficiently and lead by example. A great job".

Mr. A. of Penryn - 19th November 2003
Job ref (15381)

"Approach and behaviour of staff excellent. An excellent service in every way".

Miss B. of Truro - 12th November 2003
Job ref (15427)

"Very pleased, liked the way you came quickly after ringing you up. Couldn't be treated any better very pleasant people".

Mr. D. of Penzance - 10th November 2003
Job ref (15391)

"The operator was very thorough and very helpful. Many thanks for drying up the kitchen".

Mr. B. of Penzance - 4th November 2003
Job ref (15415)

"We found your service highly professional and would recommend it to anyone".

Mr. A. of Bude - 3rd November 2003
Job ref (15314)

"First class service".

Mr. Y. of Wadebridge - 3rd November 2003
Job ref (15394)

"Excellent, very proffesional from start to finish - great team work. Over and above from the office staff and the boys on the ground. I thought the service was excellent. The team that arrived on the day of the flood were a credit to your company".

Mr. C. of Truro - 27th October 2003
Job ref (15326)

"William is a great ambassador to your company. Please convey our thanks to him".

Miss. H. of Truro - 20th October 2003
Job ref (15344)

" I was extremly impressed at the speed and professionalism of your service. I would definately recommend to others. Very helpful and polite".

Mrs. B. of Penzance - 17th October 2003
Job ref (15389)

"Excellent service could not have wished for better".

Mrs. M. of Truro - 15th October 2003
Job ref (15124)

"Thanks to all for your help".

Miss D. of Plymouth - 15th October 2003
Job ref (15259)

"Andy Renny who undertook the work at this property was very professional, efficient and a positive person to have around to help at such a stressful time following the flooding to our lounge".

Mr. F. of Plymouth - 13th October 2003
Job ref (15349)

"Very thorough with a friendly approach. I will certainly use Richfords again when required and have no problem in recommending Richfords to other people. Thank you for the polite manner in which you conduct your business and making us feel at ease with your company".

Mr. C. of Woolsery - 13th October 2003
Job ref (15332)

"Very prompt and professional. Your staff are a credit to your company".

Mr. B. of Helston - 10th October 2003
Job ref (15336)

"Your technician William was very helpful indeed. Exceeded expectations. I am completing your questionnaire on behalf of the client as I am the managing agent. I deal with alot of rented properties. It is so refreshing and reassuring to deal with people who are competent and really reliable and so helpful".

"Mrs. H. of Hayle - 8th October 2003
Job ref (15348)

"Very pleased with the service and staff most helpful".

Mr. B. of Redruth - 2nd October 2003
Job ref (15222)

"Excellent service. Very helpful and friendly- exceed our expectations".

Mr. S. of Kingsbridge - 30th September 2003
Job ref (15342)

" The technician who came was very friendly and clear about what he was doing".

Mr. C. of Plymouth - 30th September 2003
Job ref (15260)

"Very happy with service, Andy Renny very helpful, pleasant and thorough".

Mr. S. of Camborne - 29th September 2003
Job ref (15226)

"We were very pleased by the prompt action and help we received".

Mrs. T. of Penryn - 24th S eptember 2003
Job ref (15315)

"Everything done 100%. Thank you".

Mrs. L. of Penzance - 24th September 2003
Job ref (15199)

"We were very pleased with the speed and efficiency that you helped us in time of trouble".

Mr. W. of Paignton - 24th September 2003
Job ref (15114)

"Very friendly service. A job very well done, I did not think the smell of smoke would have ever gone away, but your method has worked very well".

Mrs. W. of Plymouth - 18th September 2003
Job ref (15291)

"After a stressful few weeks may we thank you all for what was a very demanding time for all".

Mr. S. of Plymouth - 17th September 2003
Job ref (15295)

"Very Satisfied with service, was kept informed at all times. Your staff were very efficient and I was pleased with your service".

Mr. H. of Liskeard - 15th September 2003
Job ref (15252)

"Thank you for your prompt attendance - you saved us being in a duck pond".

Mr. J. of Plymouth - 12th September 2003
Job ref (15282)

"100 out of 100, first class. All in all you did a great service, it is nice to know there are people out there who care. Thank you".

Mr. B. of Plymouth - 12th September 2003
Job ref (15302)

"Most helpful service. It cannot be better by you".

Mrs. F. of Pool - 8th September 2003
Job ref (15202)

"I have had the services of Richfords twice now, for a fire and a flood. Not only has the practical cleaning been excellent but the staff have all been so friendly and supportive. A real bonus in times of stress. Thank you".

Mrs. M. of Liskeard - 8th September 2003
Job ref (15309)

" I do not see anyway at all, in which your service could be improved".

Mr. A. of Redruth - 8th September 2003
Job ref (15228)

"A very prompt service and attention to detail and advice given".

Mrs. A. of St. Agnes - 5th September 2003
Job ref (15256)

" I was very satisfied with the friendly efficient service".

Mrs. A. of Penzance - 5th September 2003
Job ref (15132)

"Very good service. Thank you".

Mrs. D. of Penzance - 2nd September 2003
Job ref (15214)

" Could not improve service - I was very impressed - staff were excellent, friendly and sympathetic at a stressful time".

Mr. D. of Hayle - 28th August 2003
Job ref (15218)

"An extremely professional, efficient and friendly service from start to finish, our thanks to you".

Mr. H. of Newquay - 28th August 2003
Job ref (15166)

"We were very satisfied with all aspects of your service".

Mrs. R. of Taunton - 26th August 2003
Job ref (15150)

"The work carried out by your company is highly commendable".

Mr. R. of Collumpton - 26th August 2003
Job ref (15152)

" A very speedy service at a very stressful time".

Mr. S. of Redruth - 22nd August 2003
Job ref (15206)

" Your service is excellent throughout, from telephone reception to Technicians. We are very impressed. Just what people need when they are in a spot of bother.

Mr. S. of Truro - 21st August 2003
Job ref (15197)

"Excellent - all staff were efficient and pleasant. Did their work well. Reduced our level of stress in a difficult time. Could not fault Mr. Pascoe - very thorough - other staff also very good. Your quick response, efficient workers/staff enabled our staff to continue supporting our clients with minimum disruption".

Mr. W. of Truro - 19th August 2003
Job ref (15194)

"Once again many thanks for your prompt help and attention".

Mr. B. of Porkellis - 18th August 2003
Job ref (15236)

"Thank you for your hard work over this difficult time we had with the weather".

Mr. B. of Helston - 18th August 2003
Job ref (15249)

"The men who came were very helpful and considerate. They came very quickly everything was dried out satisfactorily and tested well before they left my premises. An excellent service".

Mrs. S. M of Praze - 16th August 2003
Job ref (15196)

"The service could not be better".

Mrs. H. of Plymouth - 21st July 2003
Job ref (15162)

"Andy was brilliant and gave helpful advice. I cannot thank him enough. Everyone I have told seems to know him".

Mr. S. of Truro - 21st July 2003
Job ref (15168)

"Cannot believe how prompt, efficient, understanding and sympathetic you were. Excellent service".

Mr. H. of Launceston - 17th July 2003
Job ref (15122)

"Excellent service - thankfully received by all the tenants".

Mr. S. of Helston - 14th July 2003
Job ref (15107)

"Chris was a credit to your company. Your service was excellent".

Mrs. S. of Truro - 7th July 2003
Job ref (15113)

"Personnel very friendly and competent".

Mr. W. of Luckett - 2nd July 2003 -
Job ref (15099)

"Postive, helpful, cheerfully dispensed. Thank you".

Mrs. B. of Callington - 24th June 2003
Job ref (14602)

"Very comprehensive, polite, and professional. Dave, the person who did the bulk of the work was always prompt, pleasant, extremely helpful and a credit to the company in his diligent approach to solving a difficult problem".

Mrs. W. of Falmouth - 23rd June 2003 -
Job ref (15051)

"At a time of great upset and trauma it was good to have competent personnel to take over the situation. I was very impressed with the service provided by Richfords".

Mrs. W. of Bodmin - 19th June 2003
Job ref (13612)

" I would just like to say thank you for your kindness and sensitivity when dealing with my sons and myself when you cleaned our property, all is redecorated and looking good. A very big thanks to your boys, it made the task alot easier. My husband is up and around but has some way to go as for his face and reconstruction work is concerned alot of surgery to go through. My sons all send their thanks as I do to a very kind and thoughtful bunch of people as yourselves".

Mr. M. of Paignton - 16th June 2003
Job ref (15026)

"Very helpful and friendly. Exceeded my expectations. Keep doing what you are doing".

Mr. R. of St. Just - 13th June 2003
Job ref (15006)

"Both technicians who came were very helpful"

Mrs. R. of Praze - 11th June 2003
Job ref (15078)

"Entirely satisfied with work. Everything possible was carried out promptly to limit damage in this flood situation. I can only say a big thank you to your operative for his expertise".

Mr. T. of Truro - 9th June 2003
Job ref (15093)

"Your representative was very helpful".

Mrs. H. of Saltash - 13th May 2003
Job ref (15048)

"I was amazed at the quick response and willingness to attend at my convenience. Also the help with finding claim number and insurance phone number, which the insurance company had forgotten to provide".

Mrs. S. of Truro - 6th May 2003
Job ref (15000)

"Very happy with all work. Will the young gentleman who dealt with the incident, is an asset to your firm and I hope you appreciate it".

Mrs. F. of Exeter - 1st May 2003
Job ref (15010)

"I was delighted with how well mannered and informative your staff were. Thank you".

Mrs. B. of Budock Water - 1st May 2003
Job ref (15017)

"Very prompt, competent, professional, helpful and friendly. The young man who came Will helped in everyway. Thank you very much for making a very stressful and worrisome time tolerable. Will's attitude reassured and helped alot".

Mrs. B. of Holsworthy - 30th April 2003
Job ref (14710)

"All Personnel were most helpful. Explained everything in great detail".

Mr. A. of St. Ives - 29th April 2003
Job ref (14976)

"Very helpful at all times".

Mrs. B. of Plymouth - 28th April 2003
Job ref (14976)

"Excellent service provided".

Mrs. D. of Ludgvan - 25th April 2003
Job ref (14579)

"I don't know what we would have done without you - you took the whole burden off our shoulders. Thank you all so very much".

Mr. D. of Honiton - 22nd April 2003
Job ref (14954)

"What an excellent service. Better than expected, probably the best service company I have dealt with for many years. Difficult to imagine how you could improve. Well done, both engineers were efficient and obviously experts in their fields".

Mr. N. of St. Austell - 15th April 2003
Job ref (job ref 15008)

"The work was carried out in a very professional manner, highly satisfied with all aspects, your representative (Will) was pleasant, knowledgable and helpful".

Mrs. W. of Camelford - 31st March 2003
Job ref (job ref 14980)

"Very pleased all round - prompt service".

Mrs. W. of Exeter - 28th March 2003
Job ref (job ref 14879)

"I am very pleased with the work carried out at this address and cannot see how it could be improved".

Mr. O. of Exmouth - 24th March 2003
Job ref (job ref 14376)

"The operatives involved were punctual, courteous, conscientious and constructively helpful".

Mr. D. of Devon - 17th March 2003
Job ref (job ref 14954)

"Your response was phenominal to his call of distress, from the first phone call he felt more at ease. He was not expecting anyone until the next day and to be told that someone would be there that night, what a superior service. Dave was superb and arrived within a very short time. Also thanks to Andy R - what a couple of lovely lads".

Mr. Q. of Helston - 17th March 2003
Job ref (job ref 14930)

"The support and help from Will was excellent".

Mrs. M. of Hayle - 13th March 2003
Job ref (job ref 14724)

"In no way can you improve on your service. Excellent service in everyway. To take all the worry and stress from your customers. Thank you once more".

Mr. D. of Gwinear - 10th March 2003
Job ref (job ref 14737)

"Coordination is the key - this works well for you - particularly the out of hours emergency contact number".

Mr. V. of Devon - 7th March 2003
Job ref (job ref14906)

"Very good, helpful and kept appointments on time stated. Thank you all very much".

Mr. D. of Devon - 6th March 2003
Job ref (job ref 14954)

"What a wonderful job you did - immediate telephone response, relieved our worry. Dave was here within two hours, very courteous, helpful, worked until midnight without complaint - everything starting to dry out nicely. Will recommend your company without hesitation".

Mr. P. of Hayle - 5th March 2003
Job ref (job ref 14925)

"You offer a very good service. Thank you for the work you did".

Mrs. M. of Helston - 5th March 2003
Job ref (job ref14790)

"Very pleased, you helped in a very stressful situation. I did not know what to expect but you were there when I needed advice and help. You do a great job job and ease the strain and stress when it is needed most. Thank you most sincerely".

Mr. H. of Devon - 4th March 2003
Job ref (job ref 14934)

"Courteous and friendly staff - everyone involved was very efficient - amazingly so for these days. Thank you".

Mr. B. of St. Austell - 25th February 2003
Job ref (job ref 14689)

"Beyond what I or I think most people would expect. It is very difficult to improve perfection, the only way you can is to make sure you do not let it slip".

Mrs. K of St. Austell - 24th February 2003
Job ref (job ref 14796)

"I can only say the service I received was very good".

Mr. L. of Falmouth - 24th February 2003
Job ref (job ref 14829)

"Nice to deal with a firm that is on the ball. When I phoned up my queries were dealt with very efficiently. Thank you".

Mr. C. of Truro - 21st February 2003
Job ref (job ref 14616)

"Very impressive service. Thank you".

Mr. B. of Camborne - 20th February 2003
Job ref (job ref 14826)

"You were very quick to attend - same day within 4 hours of initial call. All appointments were made with full explanations. Beyond my expectation I will recommend you to any unfortunate friends or relatives that may need services like yours".

Mr. H of Falmouth - 20th February 2003 (job ref 14493)

"Both my wife and I have received sympathetic and efficient service. Our thanks to Will and the team".

Mrs. B of Devon - 19th February 2003
Job ref (job ref 14848)

"A very efficient, polite and friendly service".

Mr. C. of Hayle - 19th February 2003
Job ref (job ref 14837)

"I would not hesitate to recommend Richfords to anyone. The two workmen was brilliant done an excellent job. Also a very polite backup service from Will also very good. Congratulations to all".

Mrs. D of Torquay - 17th February 2003
Job ref (job ref 14697)

"Lovely caring people - a great comfort. Told me so much to look out for that I would never have known. The two Andy's who came to my rescue after the the flood were absolutely superb - I was shell shocked and they took absolute control and led me through my utter despair. I cannot thank them both enough - but especially Andy, day 2 , who came back a couple of times after for drying out who was so wonderful in his concern. It was amazing".

Professor of St. Mawes - 14th February 2003
Job ref (job ref 14751)

" My wife and I were very impressed by the way your men worked. Noteably James, Shaun, Treve and Chris Pascoe. They were very thorough and never stopped all the time they were here".

Mr. H. of St. Day - 10th February 2003
Job ref (job ref 14725)

"We found all staff very polite and helpful. The communication between your office staff and us was excellent. Thank you very much".

Mr. H. of St. Austell - 5th February 2003
Job ref (job ref 14690)

"Very Professional. Very satisfied with your company and staff who attended to our "mishap" - staff very helpful. Many thanks.

Mr. O. of Camborne - 4th February 2003
Job ref (job ref 14728)

"Christian was professional, prompt and efficient".

Mrs. B. of Helston - 4th February 2003
Job ref (job ref 14714)

"I would like to mention in particular the staff response for help and also for the excellent work done by Chris Pascoe".

Mrs. B of Rusudgeon - 29th January 2003
Job ref (job ref 14828)

"Showed genuine concern regarding our problem and gave good advice under the circumstances"

Mr. T. of St. Ives - 27th January 2003
Job ref (job ref14815)

"Service is excellent"

Mr. B. of Relubbus - 27th January 2003
Job ref (job ref 14741)

"No improvement needed. The service I received was excellent including telephone staff. Thank you again for all your help"

School at Penzance - 27th January 2003
Job ref (job ref 14722)

"Delighted - New Years Day and a consultation was arranged that afternoon on a Bank Holiday - first rate service - everything setup for next AM. I would have said that in 4 days, including the weekend it would be impossible to re-open the school. However, clean up was absolutely first rate, salvage and handling could not have been better - the whole job was executed with professionalism and the clean up was of the highest standard - well done".

Ms. D. of Truro - 23rd January 2003
Job ref (job ref 14692)

"Response time to my report of the incident was especially good".

Mrs. F. of Redruth - 23rd January 2003
Job ref (job ref 14767)

"I was very pleased with the speed and efficiency carried out by the team".

Ms. J. of Penzance - 21st January 2003
Job ref (job ref 14608)

"Everyone from Richfords were brilliant. They were friendly and efficient, explained everything that was being done and could not haved been more supportive or helpful. Thank you to all".

Mr. B. of Devon - 21st January 2003
Job ref (job ref 14310)

"Very efficient. House quickly cleared and packed up"

Mrs. C. of Penryn - 17th January 2003
Job ref (job ref 14650)

"First class work, could not have wished for better service"

Mrs. T. of Crowlas - 13 January 2003
Job ref (job ref 14523)

"Special thanks to James from Plymouth and his team who arrived within 2 hours of my contact to the insurance company".

Mr. H. of Sidmouth - 13th January 2003
Job ref (job ref 14549)

"All aspects were dealt with in a more than satisfactory way. The service was over and above - how you remain so upbeat when this must be an everyday occurence to you, I do not know, well done. It was a relief to be dealing with your on site technician who had complete empathy without comprising his professionalism. With all the chaps your team were stars"

Mr. P of Crowlas - 13th January 2003
Job ref (job ref 14540)

"Team were excellent. Couldn't have asked for a more professional service".

Mrs. L. of Helston - 13th January 2003
Job ref (job ref 14793)

"Very pleased with the service provided. Staff were efficient and left the lounge clean and tidy. Well done".

Mrs. W of Ivybridge - 13th January 2003
Job ref (job ref 14640)

" I cannot find any faults in your work and attendance. Thank you".

Mrs. O. of Penzance - 9th January 2002
Job ref (job ref 14424)

"Service was prompt considerate and continuous. Thank you for a most excellent and courteous service, when I was feeling exrtemely stressed".

Mrs. S. of Sidmouth - 6th January 2002
Job ref (job ref 14672)

"Very quick response and handled well".

Mr Wyatt of Ivybridge - 6th January 2002
Job ref (job ref 14609)

"Very pleasant friendly staff - explained fully what they would do and the likely extent of additional work".

Mrs. Q of Landrake - 6th January 2002
Job ref (job ref 14494)

"Very pleased with Richfords - Andy Renny and Sharon were always very polite and helpful. Very impressed".

Mr. F of Penzance - 2nd January 2002
Job ref (job ref 14694)

"I feel that your staff are very friendly and efficient. Thank you for all your help".