Testimonials from 2004

As part of our continuous loop quality assurance program Richfords operate a customer satisfaction survey. The following comments are extracted from those survey forms. (Original documents available for inspection at Richfords head office.)

Testimonials

Mrs T. of Penzance - 22nd December 2004
Job ref 16156

"Carol provided exellent customer care, thankyou for a prompt, polite and professional service."

Mrs S. of Calstock - 17th December 2004
Job ref 16121

"An excellent prompt and succinct service. Thankyou"

Mrs H. of Hayle - 15th December 2004
Job ref 15945

"Thank you!Every member of staff was helpful efficient and very understanding of somebody in Trauma unlike the insurance company. Thank you again."

Mrs L. of Falmouth - 13th December 2004
Job ref 16101

"The men did an excellent job, helped us in everything."

Mr H. of Bideford - 13th December 2004
Job ref 16072

"Excellent time keeping"

Mr G. of Holsworthy - 13th December 2004
Job ref 16131

"Excellent in every way"

Mrs S. of Penzance - 13th December 2004
Job ref 16140

"I thought the service was excellent and all staff very helpful and polite. The worry was taken out of my hands - a BIG thank you."

Miss E. of St Ives - 9th December 2004
Job ref 16075

"All work prompt and efficient. Thank you.Rapid response much appreciated, extremely friendly staff."

Mrs S. of Truro - 8th December 2004
Job ref 16145

"The men were very good in ensuring that I was happy and comfortable whilst here and put as little disruption as possible"

Mrs F. of Penzance - 6th December 2004
Job ref 16096

"Your operators gave me every help and did the work to my complete satisfaction."

Mr H. of Bude - 6th December 2004
Job ref 16048

"We were very impressed with your prompt and efficient service"

Mr L. of Ottery St. Mary - 3rd December 2004
Job ref 16147

"Once sww agreed to pay everything went ahead"

Mr G. of Falmouth - 3rd December 2004
Job ref 15897

"Your representative Will was delightful to deal with and efficient in all aspects of his work."

Mr D. of Penzance - 3rd December 2004
Job ref 16032

"Apart from doing an outstanding job, the two men were very helpful in dealing with what was a fairly stressfull situation (for me anyway) Many thanks to both."

Mr L. of Ottery St. Mary - 3rd December 2004
Job ref 16147

"Once sww agreed to pay everything went ahead"

Mrs P. of Barnstaple - 3rd December 2004
Job ref 16058

"Staff very pleasant and helpful "

Mr A. of Boscastle - 2nd December 2004
Job ref 15930

"Workmanship and service beyond reproach. Thank you."

Mrs C. of Holsworthy - 26th November 2004
Job ref 15869

"Overall we were very satisfied with the work you provided."

Mr R. of St. Ives - 23rd November 2004
Job ref 15878

"Absolutely fine"

Mr H. of Falmouth - 23rd November 2004
Job ref 15803

"Very good, nice people."

Mr R. of Hayle - 23rd November 2004
Job ref 15947

"Everything you did was 1st class. If the occasion arose I would call you again. Thankyou."

Mrs W. of Hayle - 22nd November 2004
Job ref 15940

"No complaints whatsoever could not wish for more help etc from the workmen and all involved, many thanks for everything you have done for me. No mess whatsoever."

Ms C. of Redruth - 22nd November 2004
Job ref 15919

"Will recommend Richfords to everyone. Thankyou"

Mrs P. of Falmouth - 22nd November 2004
Job ref 16104

"Good initial speed of communication, delivery arrived when promised."

Mrs B. of Penzance - 22nd November 2004
Job ref 15864

"I was very happy with the quick and efficient service that I received."

Ms S. of Liskeard - 18th November 2004
Job ref 15886

"Thank you"

Mr M. of Looe - 18th November 2004
Job ref 16097

"Very friendly service"

Mrs K. of Helston - 5th November 2004
Job ref 16037

"I was completely satisfied and thankyou very much for your help."

Mr M. Loss Adjuster from Bristol - 28th October 2004
Job ref 16092

"Please pass my appreciation to your technician for organising so quickly the removal of flood water/silt from my clients property. The fast and efficient way in which he dealt with the situation was impressive and also my thanks for the polite and considerate way in which he explained the procedure to my client."

Mrs M. of Penzance - 27th October 2004
Job ref 16022

"Excellent service - no improvement needed!"

Mrs M. of Camborne - 26th October 2004
Job ref 15973

"I was very satisfied with the first class service. Thank you all."

Mrs H. of Truro - 19th October 2004
Job ref 15995

"I thought the young man who spoke to me was very helpful and charming."

W.C.P. School of Launceston - 19th October 2004
Job ref 15986

"Both men were extremely helpful and the work was carried out very professionally. Thank you."

Mrs D. of Penzance - 19th October 2004
Job ref 15954

"This is the second time that I have been flooded and your service and staff were excellent."

Mr R. of Camelford - 18th October 2004
Job ref 16033

"We received a very prompt service and helpful advice. Thank you."

Mr N. of Bideford - 14th October 2004
Job ref 15588

"Excellent service from both field and office staff. Many thanks."

Mrs W. of Camelford - 12th October 2004
Job ref 15925

"Delighted by the speed of your arrival and good service."

Mrs S. of Barnstaple - 12th October 2004
Job ref 16008

"Your staff were prompt, polite and very helpful."

Mrs B. of Holsworthy - 7th October 2004
Job ref 15960

"We were really impressed with the prompt and efficient way the two men dealt with the work. Also, the lady who telephoned to make the arrangements was very helpful."

Mrs C. of Brixham - 21st September 2004
Job ref 15797

"Please move your offices next door to my house for even quicker attention (only joking)!! An excellent service."

Mrs P. of Looe - 15th September 2004
Job ref 15885

"I would like to express my appreciation for your quick and excellent service and good personal attention to our flood trouble of the period of drying."

Mr D. of Seaton - 15th September 2004
Job ref 15884

"All very satisfactory. Many thanks".

Mr & Mrs B of Taunton - 14th September 2004
Job ref 15887

"Very good service, your young man worked very hard and late in the evening. Your office staff were very kind and helpful, also the men that came were very good in every way but saying that I hope we don't need you again!!!"

Mr R. of Saltash - 13th September 2004
Job ref 15890

"Very efficient and hard working, your prompt service saved a lot more damage to furniture etc. We would like to take this opportunity to thank you and you staff who were excellent and a credit to your firm. They all worked hard all the time they were here and were very courteous and cheerful which helped us during this traumatic time."

Mr G. of Exeter - 8th September 2004
Job ref 15782

"We found Tony to be very professional."

Mr S. of Camborne - 26th August 2004
Job ref 15854

"The assistance I received from your representatives has been first class in every way. Many thanks."

Anon of Camborne - 26th August 2004
Job ref 15858

"We were very pleased with Will and Dan, thank you so much for your help."

B.C. of Camborne - 23rd August 2004 - 15857

"A very good and friendly initial contact at the office. All operatives were friendly, polite and helpful. The foreman was very good at explaining and coordinating. A very quick response."

Mr. M. of Penzance - 19th August 2004
Job ref 15826

"Richfords were totally professional in application yet the operators were friendly and helpful throughout."

C.C.A. of Redruth - 19th August 2004
Job ref 15850

"All three members of staff (Will, Andy & Mick) were competent, polite and able to discuss the work in a clear way."

T. Residential Home of Helston - 18th August 2004
Job ref 15861

"We were very pleased with the service provided. A very good team of workers who fitted in with our working arrangements in the kitchen."

Mr B. of Barnstaple - 17th August 2004
Job ref 15867

"Very professional for the second time! All expectations met and will hardily recommend your services to anyone."

Mr B. of Plymouth - 12th August 2004
Job ref 15815

"It was a job well done, one I wouldn't have liked to have done it myself."

Mrs S. of Torringon - 10th August 2004
Job ref 15846

"Very pleasant member of your staff carried out the work. We were very pleased with the result."

Mrs P. of Redruth - 9th August 2004
Job ref 15859

"Last year I phoned 3 different companies for quotes and yours equaled the most reasonable. Your response has been excellent - would not hesitate to recommend your work."

Mr W. of Plymouth - 9th August 2004
Job ref 15845

"We were completely satisfied, they did a great job."

Mr B. of Penzance - 6th August 2004
Job ref 15812

"An excellent prompt service and very obliging operatives."

Mr A. of Exeter - 3rd August 2004
Job ref 15848

"I was very impressed with the speed of the initial response and the professionalism of both Tony and Dave"

Mr M. of Saltash - 5th August 2004
Job ref 15832

"Very efficient, very satisfied, very good. Work on drying-out organized very quickly"

Mr L. of Exeter - 3rd August 2004
Job ref 15799

"Really punctual and stayed after 6pm until midnight to get the job done!"

Mr. H. of St. Columb - 20th July 2004
Job ref 15792

"Impressed with your company, good service and everyone we meet was friendly. Thanks".

Miss B. of Plymouth - 14th July 2004
Job ref 15749

"Consultation was excellent. I was very satisfied with the work carried out also all the help and advice I was given. Thank you all for your help".

Mr. H. of Tintagel - 8th July 2004
Job ref 15772

"Excellent response time and service throughout. We were fully informed of each step to be taken. Thanks to all concerned - cannot fault your service and care in any way - you were all we could have hoped for and more besides".

Mrs. N. Redruth - 6th July 2004
Job ref 15760

"We were very satisfied with the overall work from Richfords. Everyone we met were very helpful and pleasant and we shall certainly recommend Richfords to all our friends".

Mr. D. of Newquay - 22nd June 2004
Job ref 15720

"Always on time and very helpful".

Mrs D. of Ilfracombe - 10th June 2004
Job ref 15727

"Very satisfied - could not of been more helpful".

Mrs. D. of Ilfracombe - 10th June 2004
Job ref 15727

"Very satisfied. The gentleman who did my work, could not be more helpful and his manners were impecable. I would thoroughly recommend him to anyone, perfect gentleman. It's not often these days one meets folk like him."

Mrs. W. of Bodmin - 4th June 2004
Job ref 15726

"A very polite and helpful team."

Mr. P. of Redruth - 31st May 2004
Job ref 15717

"All very efficient. Your technician very much a PR person for Richfords, very polite, efficient and correct".

Mr. P. of Bodmin - 28th May 2004
Job ref 15690

"Very prompt and professional. Keep going as you are!

Mr. H. of Exeter - 27th May 2004
Job ref 15745

"No room for improvement! Excellent service, very prompt.

Mr. C. of Falmouth - 24th May 2004
Job ref 15751

"This is the third time our company has used your firm and we have always had excellent service".

Mr. B. of Gunnislake - 24th May 2004
Job ref 15730

"Very satisfied, prompt response, good communication. I would definately use you again".

Mrs. O. Redruth - 13th May 2004
Job ref 15711

"Excellent, very prompt. Absolutely delighted".

Mr. D. of Devon - 12th May 2004
Job ref 15694

"Everyone was extremely helpful - Sally, Tony and Andy all deserve a big thank you from me".

Mrs. W. of Camborne - 10th May 2004
Job ref 15702

"Never been in the position before and the help we received was brillant. Thank you so much".

Mrs. H. of Truro - 5th May 2004
Job ref 15722

"Friendly, helpful, polite, accommodating,very swift and good service all round".

Mrs. A. of Falmouth - 2nd May 2004
Job ref 15715

"Quick to respond after initial phone call. Extremely helpful and friendly, very pleasant and went out of his way to explain procedure".

Mrs. K. of Truro - 30th April 2004
Job ref 15712

"Any incident is stressful, ours was only a minor one, but we were very grateful for the reassurance and help given. Your technician was most business like - had a pleasant and reassuring approach. He sized up the situation very quickly and took what further action he could to limit the damage and did not leave until the insurance company had been contacted and there were no problems. Your office staff were extremely pleasant to deal with and most helpful. We would have written you a thank you letter if you hadn't sent this form, we are so grateful to your firm and be assured we will recommend your firm to anyone. Thank you".

Mrs. A. of Falmouth - 30th April 2004
Job ref 15715

"Quick to respond after initial phone call, extremely helpful, friendly very pleasant and went out of his way to explain procedure".

Mrs. K. of Exeter - 29th April 2004
Job ref 15680

" Andy Renny was absolutely fantastic and we are so grateful for his help and friendliness throughout the whole trauma. Thank you".

Mrs. T. of Bugle - 27th April 2004
Job ref 15709

"Very nice gentleman. I would use your company independently - excellent service. Thank you".

Mr. B. of Hayle - 27th April 2004
Job ref 15586

"Very professional workforce, Will especially took the sting out of the unpleasant situation. Thank you".

Mr. W. of St. Columb - 26th April 2004
Job ref 15697

"Very impressed, wouldn't hesitate to use you again and will be recommending should the need arise. I thank you very much".

Mr S. Newton Abbot - 21st April 2004
Job ref 15687

"Excellent all round".

Mr. P. St. Austell - 14th April 2004
Job ref 15675

"The service was first class, you were here within a couple of hours of us reporting the accident. Your staff are excellent".

Mr. M. of Wadebridge - 13th April 2004
Job ref 15674

"Faultless service. Thank you".

Mr. A. of Winkleigh - 2nd April 2004
Job ref 15667

"Fantastic team - a very reassuring calm manner eased a traumatic time and took everything off our shoulders - many many thanks".

Mr. S. Liskeard - 2nd April 2004
Job ref 15670

"Your assistance was fantastic. Andy was an excellent ambassador for your company and arrived on site within an hour of my first phone call. Thank you".

Mrs. L. Bideford - 24th March 2004
Job ref 15488

"Your employee had excellent customer care skills".

Ms. C of Okehampton - 22nd March 2004
Job ref 15619

"Everyone I dealt with either in person or over the telephone were polite and helpful. I could not fault the service".

Mr. L. of Helston - 8th March 2004
Job ref (15605)

"very pleased with work and back up".

Mrs. M. of Bideford - 1st March 2004
Job ref (15597)

"Can't default in anyway. The technician was very quick, forth right and efficient".

Mr. E. of Exeter - 1st March 2004
Job ref (15585)

"Communication was excellent. Your staff were delightful, professional and extremely helpful and a sense of humour as well!.

Mr. B. of Penzance - 18th February 2004
Job ref (15570)

" I am more than pleased with the work and advice given to me during this bad period. Thank you for a job very well done".

Mrs. C. of Saltash - 17th February 2004
Job ref (15510)

"I feel I must take the opportunity to thank Katy, James and the team for the help and kindness given to us during December and January. Richfords operate a highly efficient and professional business we were never made to feel a nuisance (even when trying to locate the most mundane items) and I thank you for making a most distressing and upsetting period that much more bearable.

Mr. L. of Devon - 16th February 2004
Job ref (15556)

"I found both your representatives who visited me to be excellent in all aspects of the job".

Miss. G of Truro - 12th February 2004
Job ref (15577)

"It was nice to meet a young chap who was polite, efficient and friendly".

Mr. L. of St. Austell - 12th February 2004
Job ref (15599)

"Excellent service. Quick to answer call and very professional on arrival".

Mrs. W. of Bideford - 10th February 2004
Job ref (15544)

"All people who dealt with our claim were extremely pleasant, helpful and made an unpleasant situation easier to deal with".

Mrs. H. of Truro - 10th February 2004
Job ref (15578)

"Thank you for your advice, prompt return of calls and helping us when we were in a very difficult situation".

Mr. B. of Holsworthy - 5th February 2004
Job ref (15550)

"Thank you for being so friendly and re-assuring and informative".

Mrs. C. of St. Austell - 3rd February 2004
Job ref (15534)

"The young man was fabulous in his support under extremely difficult conditions very helpful, polite and represented the company well".

Mr. C. of Newquay - 2nd February 2004
Job ref (15524)

" Speedy response, very friendly staff. Many thanks".

Mrs. B. of Redruth - 2nd February 2004
Job ref (15516)

"Yet again you made a bad situation easier. Thank you for all your help".

Mrs. C. of Barnstaple - 26th January 2004
Job ref (15549)

"I was completely satisfied with a very efficient service. Thank you".

Mrs. C. of Saltash - 19th January 2004
Job ref (15510)

"Fantastic job, incredible what you have done".

Mrs. C. of plymouth - 16th January 2004
Job ref (15509)

"Many thanks for your rapid response over the holiday"

Mr. P. of Plymouth - 7th January 2004
Job ref (15499)

"The work was done efficiently and left in a clean and tidy manner".

Mr. P. of Bideford - 7th January 2004
Job ref (15504)

"Mr. Andrew Renny was punctual, efficient, reliable (he did exactly what he said) cheerful and a pleasure to work with".

Mrs. M. of Hayle - 2nd January 2004
Job ref (15487)

"Absolutely wonderful. You are a fantastic firm, we had a flood 10 years ago and thought you did an excellent job then, and had no hesitation in calling us again in this job".