Testimonials from 2005

The feedback on this page comes from a wide variety of jobs Richfords have successfully completed such as fire damage, flood damage, toxic mould (mold) remediation, bio-remediation, building drying, dehumidifying, smoke damage, odour elimination, decontamination, heritage building restoration, carpet cleaning and graffiti removal.

As part of our continuous loop quality assurance program Richfords operate a customer satisfaction survey. The following comments are extracted from those survey forms. (Original documents available for inspection at Richfords head office.)

Testimonials

Mrs S. of Bude, Cornwall - 16th December 2005
Job ref 16532, Flood Damage

"I was impressed by the prompt helpful and professional service received. I found Mr Pascoe sympathetic, trustworthy, reliable and understanding of our situation. I would have no hesitation in recommending Richfords."

 

Mr H. of Redruth, Cornwall - 13th December 2005
Job ref 16511, Malicious Damage

"Overall from the men on the ground to the ladies in the office, all very helpful, sympathetic, meticulous in their work."

 

Mr B. of Penryn, Cornwall - 7th December 2005
Job ref 16597, Escape of Water

"Very happy overall with the sevice."

 

Mr M. of Bideford, Devon - 29th November 2005
Job ref 16614, Flood Damage

"Insurance company insisted that an assessor came out - your company was very helpful and professional."

 

Mrs T. of Leedstown, Cornwall - 14th November
Job ref 16577, Flood Damage

"The service exceeded expectations. Response time was rapid and all the staff were very supportive"

 

Mr B. of Ivybridge, Devon - 8th November 2005
Job ref 16609, Flood Damage

"Your office rang to say an engineer would meet me at the property at noon. He was waiting for me to arrive, good point. He explained what needed to be done and carried out the work. Excellent manner, don't lose this employee, he is an asset to your company."

 

Mr R. of Callington, Devon - 7th November 2005
Job ref 16593, Flood Damage

"I must say the workmen were very polite & obliging, a credit to your company"

 

Miss K. of Plymouth, Devon - 3rd November 2005
Job ref 16539, Fire Damage

"Your staff were very helpful and they were very efficient."

 

Mr R. of Barnstaple, Devon - 1st November 2005
Job ref 16541, Flood Damage

"Everything went smoothly, thank you."

 

Mr B. of Barnstaple, Devon - 24th October 2005
Job ref 16461, Water Damage

"Even though there was a little confusion with permission to proceed it was handled very professionally and removed any thought of grievance."

 

Mrs C. of Honiton, Devon - 12th October 2005
Job ref 16525, Water Damage

"Very pleased with the level of service received and the employee who attended on both occasions."

 

Miss O. of Helston, Cornwall - 10th October 2005
Job ref 16526, Water Damage

"I have no comments to say except they were excellent and would recommend your firm to anyone."

 

Mrs W. of Umberleigh, Devon - 7th October 2005
Job ref 16551, Water Damage

"Your approach to everything was very understanding, your phone call to your man who came to visit."

 

Mrs R. of Barnstaple, Devon - 6th October 2005
Job ref 16552, Water Damage

"A very pleasant and concerned young man"

 

Mrs B. of Par, Cornwall - 6th October 2005
Job ref 16524, Water Damage

"Polite and helpful staff"

 

Mr P. of Barnstaple, Devon - 6th October 2005
Job ref 16546, Accidental Damage

"Extraordinary service. I was dismayed beforehand to learn that I couldn't use my usual agency for carpet cleaning - afterwards I was very pleased. Thanks"

 

Mr M. of Bideford, Devon - 6th October 2005
Job ref 16490, Water Damage

"All our questions were answered by your staff and they were very informative about how the walls etc are dried out."

 

Mr P. of Colyton, Devon - 19th September 2005
Job ref 16480, Water Damage

"Thank you for your consideration."

 

Mrs M. of Port Isaac, Cornwall - 19th September 2005
Job ref 16497, Water Damage

"The engineer (Shaun) put back the cupboards bases which was helpful and kind of him - they weren't the easiest things to refit."

 

Mrs B. of Marazion, Cornwall - 12th September 2005
Job ref 16507, Accidental Damage

"The whole service was excellent"

 

Mrs B. of Truro, Cornwall - 12th September 2005
Job ref 16489, Water Damage

"From the calm kind help from my initial telephone contact with Sally to the on site work done by Dan I felt reassured and confident by your service. Very many thanks."

 

Mr L. of Camborne, Cornwall - 5th September 2005
Job ref 16479, Fire Damage

"On site within hours - good job done, Thanks"

 

Miss J. of Camborne, Cornwall - 1st September 2005
Job ref 16498, Malicious Damage

"Very professional work carried out to a high standard."

 

Mrs R. of Callington, Cornwall - 31st August 2005
Job ref 16493, Water Damage

"Very good service"

 

Mrs F. of Bideford, Devon - 22nd August 2005
Job ref 16426, Water Damage

"I can't see how service could be better. Problem dealt with very quickly by you and your workers are helpful."

 

Mr C. of Paignton, Devon - 18th August 2005
Job ref 16423

"The Richfords team could not have been more helpful and polite. They worked very hard. Thank you"

 

Mr W. of Truro, Cornwall - 15th August 2005
Job ref 16400

"No Problems"

 

Mrs D. of Paignton, Devon - 15th August 2005
Job ref 16410

"Very impressed with the service and the speed in which you first arrived"

 

Mr H. of Torrington, Devon - 10th August 2005
Job ref 16360

"The technician that came out to the house was brilliant, especially towards my young children, very professional."

 

Mr R. of Bideford, Devon - 10th August 2005
Job ref 16366

"Every thing worked out really great, thank you."

 

Mrs Y. of Bodmin, Cornwall - 10th August 2005
Job ref 16378

"Quite pleased with the overall work completed. Thanks."

 

Mr N. of Redruth, Cornwall - 8th August 2005
Job ref 16446

"Please thank Andy for all his help, especially with my son Kris on the day it happened."

 

G. of Teignmouth. Devon - 8th August 2005
Job ref 16434

"Courteous and helpful"

 

Mrs G. of Falmouth, Cornwall - 4th August 2005
Job ref 16465

"Very satified, more than happy with the outcome."

 

Mr P. of Launceston, Cornwall - 4th August 2005
Job ref 16437

"Your office and on-site staff were extremely helpful. They were always here when they said they would be and were very courteous."

 

Mrs D. of Ivybridge, Devon - 2nd August 2005
Job ref 16441

"At such a stressful time I was so grateful (as was my husband) for the calm professionalism of your operative/engineer."

 

Mr L. of South Brent - 2nd August 2005
Job ref 16436

"All staff that came to the farm were enjoyable to meet plus the telephone receptionists Sally and Andrew too."

 

Mr B. of Helston, Cornwall - 1st August 2005
Job ref 16403

"Job was done through us but via insurance claim, we are very happy with the service and results."

 

Mrs G. of Braunton, Devon - 25th July 2005
Job ref 16399

"Should I have this kind of problem again and I hope not to! I will know who to ring!"

 

Mr B. of Tiverton, Devon - 22nd July 2005
Job ref 16447

"Friendly, efficient staff. Well Done!"

 

Mr S. of Launceston, Cornwall - 13th July 2005
Job ref 16370

"Fast efficient service - thank you"

 

M. of Torquay, Devon - 12th July 2005
Job ref 16409

"Thank you for coming so promptly and removing the excess water from the shop floor so efficiently. Once the carpets wrinkles flattened out it looked like it never happened."

 

Mrs H. of St. Columb, Cornwall - 11th July 2005
Job ref 16339

"Your staff were exemplary. Courteous considerate and worked like Trojans. I would have no hesitation in recommending your company to anyone."

 

Mrs S. of Nr Braunton. Devon - 6th July 2005
Job ref 16376

"The men who came in 2 hours from when called couldn't have been more helpful and nice. Many thanks to him."

 

Miss J. of Falmouth, Cornwall - 6th July 2005
Job ref 16375

"Excellent"

 

Mrs M. of Penzance, Cornwall - 29th June 2005
Job ref 16332

"The people with the drying out were very good."

 

Mrs C. of Bude, Cornwall - 28th June 2005
Job ref 16359

"More than pleased we are both elderly and would never have done it ourselves. Quick clean and left tidy."

 

Mr H. of Helston, Cornwall - 27th June 2005
Job ref 16389

"Very impressed all round"

 

Mr S. of Falmouth, Cornwall - 27th June 2005
Job ref 16334

"Overall excellent - we couldn't have done it without you. Thanks"

 

Miss R. of Helston, Cornwall - 24th June 2005
Job ref 16381

"Excellent & speedy service, thankyou."

 

Mr O. of Launceston, Cornwall - 23rd June 2005
Job ref 16347

"We would like to take this oppotunity to say that he level of service we received from your staff from immediately after the fire, to the completion of the clean up, was exemplary on all levels. They showed care and concern, thoroughness and professionalism, and communication was excellent, from the men on site, to the people answering the phone. Your company made our 'mountain', into a 'molehill' and we would like to say a big thank you to you all for a job very well done!"

 

Mr B. of Tavistock, Devon - 22nd June 2005
Job ref 16341

"Very impressed with service"

 

Mr F. of Barnstaple, Devon - 20th June 2005
Job ref 16340

"Totally satisfied and competently handled by your rep."

 

Mr & Mrs M. of Exeter, Devon - 16th June 2005
Job ref 16321

"Thank you very much"

 

Miss B. of Truro, Cornwall - 8th June 2005
Job ref 16382

"Very well pleased. Very pleasant gentleman who did the work."

 

Mrs P. of Liskeard, Cornwall - 3rd June 2005
Job ref 16374

"The gentleman that came out to the shop was very polite, it makes a refreshing change."

 

Mrs K. of Perranporth, Cornwall - 1st June 2005
Job ref 16348

"Thank you so much for your professional help - the two men were reassuring & explained very clearly what was needed to dry out the flat. I am so very grateful for all your continuous help"

 

Mr & Mrs D. of Bideford, Devon - 24th May 2005
Job ref 16315

"I wish other companies were as polite."

 

Anon of Exeter, Devon - 19th May 2005
Job ref 16342

"Very pleased with the way things were handled."

 

P. of Falmouth, Cornwall - 6th May 2005
Job ref 16095

"Richfords were very quick and efficient - very good "

 

Mrs M. of Bude, Cornwall - 6th May 2005
Job ref 16179

"Nothing was too much trouble, all very professional."

 

Anon of Truro, Cornwall - 6th May 2005
Job ref 16243

"We were very happy with the speed of the work completed."

 

H. of St. Agnes, Cornwall - 6th May 2005
Job ref 16287

"Everybody was very sympathetic and professional, wonderfull service Thank you."

 

Mrs R. of Hayle, Cornwall - 5th May 2005
Job ref 16223

"Very good. Thank you to your staff for making a disaster bearable. Very satisfied"

 

Dr M. of Beaworthy, Devon - 29th April 2005
Job ref 16268

"It was a pleasure having your team here. Their thoroughness, great care, and enormous cheerfulness greatly reduced my stress. All your people were good but special thanks to Andrew and Shaun - give then a bonus!!"

 

Mr S. of Truro, Cornwall - 28th April 2005
Job ref 16303

"Very considerate to my mother in law who is 92. Thankyou."

 

Mr H. of Boscastle, Cornwall - 25th April 2005
Job ref 15996

"Your supervisor was kind and a very good communicator"

 

Mrs S. of Falmouth, Cornwall - 15th April 2005
Job ref 16229

"In view of the fact that I do not always reside at the property the work was carried out very satisfactorily in my absence."

 

Mr T. of Helston, Cornwall - 14th April 2005
Job ref 16203

"They were all fantastic"

 

Mr S. of Boscastle, Cornwall - 7th April 2005
Job ref 16001

"Chris offered a service that was warm, supportive, understanding, sympathetic and efficient and in total contrast to the insensitive treatment provided by other companies in the aftermath of the Boscastle flood. He was excellent and all that he initiated flowed smoothly and free of stress."

 

Mrs D. of Helston, Cornwall - 4th April 2005
Job ref 16212

"Thank you for dealing with things while I was away and for helping my son"

 

Mr C. of Holsworthy, Devon - 29th March 2005
Job ref 16293

"Competent and unobtrusive"

 

Mrs H. of Falmouth, Cornwall - 22nd March 2005
Job ref 16232

"I was very impressed with Richfords service and standard of work. I assumed (wrongly) that they would not have been as careful as myself in cleaning but the opposite was true. Can't thank you enough."

 

Mr W. of Torrington, Devon - 22nd March 2005
Job ref 16224

"Everything to do with our claim was handled very well. Thanks to all concerned."

 

Mr M. of Torquay, Devon - 21st March 2005
Job ref 16259

"Richfords responded promptly and efficiently ensuring that the college was operational the Monday after the event."

 

Mr & Mrs B. of Plymouth, Devon - 15th March 2005
Job ref 16213

"We were extremely grateful with the rapid response in our time of need and subsequently the good work carried out."

 

M. of Falmouth, Cornwall - 14th March 2005
Job ref 16177

"Everything went fine, thank you"

 

Mr M. of Looe, Cornwall - 14th March 2005
Job ref 16258

"Would you kindly pass on my grateful thanks to Dave Cooke and his colleague who did an excellent job at my property. I had not heard of your company prior to our fire but would have no hesitation whatsoever in recommending you to anyone who may be in need of your services."

 

Miss C. of Falmouth, Cornwall - 9th March 2005
Job ref 16257

"Will recommend to other boats"

 

Mrs W. of Bideford, Devon - 9th March 2005
Job ref 16174

"Proper job, Many Thanks."

 

Mrs L. of Newquay, Cornwall - 9th March 2005
Job ref 16195

"Very good services we were very very pleased. Thank you."

 

Mr F. of Torpoint, Cornwall - 8th March 2005
Job ref 15968

"Very helpful, friendly and always polite. Real service, prompt and efficient (rare these days). Well Done!"

 

Miss H. of Penryn, Cornwall - 4th March 2005
Job ref 16215

"Service by the engineer was brilliant and very professional .Many thanks"

 

Mr S. of Truro, Cornwall - 1st March 2005
Job ref 16216

"All very satisfactory on work and personnel"

 

Mrs D. of Hayle, Cornwall - 1st March 2005
Job ref 15933

"Excellent as always, prompt excellent follow up visits with very caring thoughtful staff"

 

Mr C. of Cullompton, Devon - 1st March 2005
Job ref 16210

"We cannot praise your services too highly and your technicians Tony in particular. He made what was a very traumatic experience bearable. Please thank him for us."

 

Mr L. of Camborne, Cornwall - 24th February 2005
Job ref 16192

"Thank you so much for all your help, your employees were excellent."

 

Mr N. of Launceston, Cornwall - 21st February 2005
Job ref 16219

"I would like to thank the driver for all the help and advice and for letting me know results of test for asbestos as soon as he knew."

 

Mr L. of Colyton, Devon - 14th February 2005
Job ref 16151

"An excellent service and your representative was very calm and took charge very professionally."

 

Mrs H. of Yelverton, Devon - 11th February 2005
Job ref 16172

"Excellent service - Thank you"

 

Mr N. of Launceston, Cornwall - 10th February 2005
Job ref 16219

"Tony has been great , he has come when he said. He called to let them know the asbestos results, out of hours. He really put their minds at rest. He has been brilliant. Thank you!"

 

Mr J. of St. Austell, Cornwall - 10th February 2005
Job ref 16194

"Your representative was polite, courteous and got on with his job well."

 

Mrs B. of Saltash, Cornwall - 7th February 2005
Job ref 16138

"Very pleased with all aspects of service - would recommend you without hesitation. Friendly, helpful - cannot be faulted in any way. Thank You."

 

Mrs S. of Bideford, Devon - 4th February 2005
Job ref 16173

"We have all been very satisfied with your service - from first speaking to Sally to the last machine leaving. Thank you."

 

Mr B. of Newquay, Cornwall - 31st January 2005
Job ref 16078

"Don't know how we would have managed without your assistance."

 

Miss B. of Truro, Cornwall - 28th January 2005
Job ref 16200

"Dan, Barry and Andy were very friendly, polite and curteous. Thank you."

 

Mr C. of Lynton, Devon - 21st January 2005
Job ref 16191

"Excellent"

 

Mr B. of Bideford, Devon - 21st January 2005
Job ref 16125

"Very satisfied overall. Team leader efficient and controlled work force well."

 

Mr L. of Fowey, Cornwall - 19th January 2005
Job ref 16181

"Sally - the telphone contact - was very helpful & courteous at all times"

 

Mrs L. of Helston, Cornwall - 18th January 2005
Job ref 16148

"Excellent Service, lovely friendly staff. "

 

Mrs R. of Kingsbridge, Devon - 17th January 2005
Job ref 16162

"Thank you so much for your prompt and efficient service"