Testimonials from 2006

As part of our continuous loop quality assurance program Richfords operate a customer satisfaction survey. The following comments are extracted from those survey forms. (Original documents available for inspection at Richfords head office.)

Testimonials

L. of Launceston - 21st December 2006
Job ref 17122

"All dealings with your company have been very professional."

Mr B. of St. Columb - 20th December 2006
Job ref 16936

"A personal thank you to Andy B, who kept me up to date and did a brilliant job, even getting rid of the rubbish others left himself. Also Michelle who phoned often to ease any worries i had. Thanks."

Mr R. of Helston - 12th December 2006
Job ref 17140

"Everyone who came was very helpful - no complaints at all."

L. of Falmouth - 1st December 2006
Job ref 17244

"Your staff was very helpful when we had the flood"

Mr W. of Tiverton - 29th November 2006
Job ref 17191

"Just continue to give the type of great service i received. Clear communication by phone. The man who arrived (Darren) clearly explained again, all work done when & how described."

Mr & Mrs B. of Warbstow - 29th November 2006
Job ref 17246

"Chris & partner were very sympathetic with the situation and explained what they would do to help the drying out process. Very switched on with their job. Excellent service Chris."

Mr G. of Cambourne - 29th November 2006
Job ref 17181

"Good guys, would recommend them"

Ms C. of Redruth - 27th November 2006
Job ref 17223

"Thank you for your rapid response and dealing with flood, our clients have significant memory loss and to have a resolve of situation promptly was great."

. of Penzance - 23rd November 2006
Job ref 17198

"Very efficient and polite staff."

Miss L. of Helston - 21st November 2006
Job ref 17105

"Very hulpful comments over the phone from everyone i spoke to. Thanks to all concerned."

Mr G. of Falmouth - 21st November 2006
Job ref 17042

"Very happy with the work. Saw the advertising on the vans."

Mr and Mrs B. of Callington - 14th November 2006
Job ref 17134

"Your engineer was very kind, helpful and understanding to us, he, in our mind, is a credit to your company. Please say thank you to him from the both of us."

Miss T. of Saltash - 9th November 2006
Job ref 17143

"So refreshing to have such competent, intelligent men, who must have liaised with each other."

Ms C. of Okehampton - 9th November 2006
Job ref 17131

"Excellent service - all your staff are extremely helpful, always polite & efficient - I cannot recommend your company highly enough. Fantastic."

. of - 8th November 2006
Job ref 17182

"Always very helpful."

Mrs P. of Helston - 7th November 2006
Job ref 17017

"Everyone we had contact with were polite, helpful and sympathetic! Special thanks to Andy for taking so much trouble to explain everything to us. We cannot praise him highly enough."

Mrs F. of Truro - 6th November 2006
Job ref 17175

"Excellent service - lovely staff, everyone went out of their way to be helpful and reassuring at a difficult time - right up to Mr Richford himself and the guy who worked on Sunday .. very very good."

Mrs F. of Lifton - 6th November 2006
Job ref 17154

"The 2 lads that came with the dryers were brilliant nice guys. I even left them to lock up my house when they had finished and went off to work. I would never normally do that with someone I had never met before. Thanks lads."

Mrs A. of Umberleigh - 3rd November 2006
Job ref 17159

"Very prompt & efficient. Excellent service."

Mrs H. of Truro - 24th October 2006
Job ref 17106

"Very pleased with the service you provided. The speed and the way it was done. We were very happy."

W. of Helston - 20th October 2006
Job ref 17089

"Thanks for help at a difficult time."

M. of Helston - 17th October 2006
Job ref 17120

"The workmen who came were polite, explained the procedure and looked smart."

Mr S. of Bude - 4th October 2006
Job ref 16902

"Your initial response and arrival time on site were very very good. The mess cleaned up was very thorough. Our critism is aimed at the longer term living with drying out equipment, rolled up carpets etc."

Mr B. of Liskeard - 25th September 2006
Job ref 17005

"Chris & Darren are both a credit to your organisation."

Mr D. of Torquay - 21st September 2006
Job ref 17056

"The service we received was 1st class."

Mr S. of Camelford - 21st September 2006
Job ref 17058

"Thank you very much for all your advice and help."

Mr L. of Helston - 15th September 2006
Job ref 17084

"Thank you for your excellent service."

Mrs G. of Truro - 15th September 2006
Job ref 17052

"I was impressed with the speed they responded to the NFU request to come and see us. Phoned NFU about 4.30 Friday night & thery were there by 6pm."

Mr C. of Penzance - 14th September 2006
Job ref 17039

"Excellent service as usual."

Mrs P. of St.Kearvne - 14th September 2006
Job ref 17048

"Thanks for the prompt service you provided. The staff were helpful & courteous."

. of Falmouth - 12th September 2006
Job ref 17074

"Very professional and consciencious assistance. Only one negative point, we were advised that an electrician was to be sent to check for safety, this never transpired."

Miss D. of FALMOUTH - 12th September 2006
Job ref 17054

"I had no idea that a service like yours existed before I experienced this water damage. I am well satisfied with your services. Thank you. "

Mrs C. of Bideford - 8th September 2006
Job ref 16914

"Your Agent that you sent was very polite and helpful."

Mrs B. of Saltash - 10th August 2006
Job ref 16958

"Very impressed. Excellent service"

Mr&Mrs G. of Liskeard - 7th August 2006
Job ref 16924

"Staff very kind and helpful.
"

Mrs D. of St. Austell - 7th August 2006
Job ref 16939

"To continue with high standard of service."

Mr B. of Truro - 2nd August 2006
Job ref 16996

"Thank you"

Mr J. of Bideford - 2nd August 2006
Job ref 16971

"First time needing this type of assistance and was very pleased"

Mrs R. of Truro - 31st July 2006
Job ref 16952

"your men were marvellous we can say they truely had out intrests at heart"

Mr C. of Falmouth - 28th July 2006
Job ref 16944

"overall a very good service"

M. of Redruth - 28th July 2006
Job ref 17012

"The gentleman who carrid out the work was most helpful and extremely pleasant"

Mrs W. of Torpoint - 27th July 2006
Job ref 16956

"Excellent service, from the first visit to the last, Thank-you."

Mr A. of Falmouth - 4th July 2006
Job ref 16907

"I would just like to thank you for the work that was done it saved us a lot of worry at a very trying time."

Mr T. of Buckfastleigh - 30th June 2006
Job ref 16962

"Such a pleasure to deal with s professional company who are quick, decisive and courteous!"

Ms H. of Liskeard - 28th June 2006
Job ref 16882

"Only problem was not turning up when arranged (once). Thankyou for your help."

Mrs C. of Bristol - 23rd June 2006
Job ref 16849

"Very nice chap who cam eout the first time, he sorted everything out."

Mr R. of Helston - 23rd June 2006
Job ref 16905

"Delighted with speed of response, attention to detail and thourough proffessional service."

Mr T. of Helston - 23rd June 2006
Job ref 16906

"Very please with quick reponse and very efficient."

Mr O. of Wadebridge - 8th June 2006
Job ref 16792

"Very satisfied with all the work we did."

Mr& Mrs P. of Totnes - 7th June 2006
Job ref 16761

"Thankyou great service."

Mr W. of St. Ives - 6th June 2006
Job ref 16876

"Good to find a respected company that knows what they are doing and above all shows commitment."

. of Delabole - 6th June 2006
Job ref 16789

"Very good"

Mr S. of Bude - 5th June 2006
Job ref 16875

"Overall very happy with the service provided."

Mr T. of Exeter - 5th June 2006
Job ref 16858

"Job well done will use company again"

Mr C. of Crediton - 2nd June 2006
Job ref 16862

"Very helpful in having to keep coming back. Thankyou"

V. of Bodmin - 2nd June 2006
Job ref 16869

"Very pleasant and helpful staff."

Mr P. of Delabole - 1st June 2006
Job ref 16913

"Staff were very helpful young man called Trevor Thompson was very helpful and very nice to talk to. Wonderful service, keep it up."

Mr E. of Delabole - 26th May 2006
Job ref 16909

"Job well done"

Mrs S. of Truro - 26th May 2006
Job ref 16888

"Your consultant engineer was excellent. Very kind, polite and helpful. Thankyou all so very much."

Mrs H. of Callington - 25th May 2006
Job ref 16868

"Very prompt courteous service"

Mrs B. of Holsworthy - 24th May 2006
Job ref 16881

"We had excellent service and could have asked for no more. A gentleman named Darren did our work and was outstanding."

Mrs H. of Wadebridge - 18th May 2006
Job ref 16829

"Please with work done, all was left clean and tidy."

Mr F. of Redruth - 18th May 2006
Job ref 16847

"We were there straightaway and were happy with the work that we did."

Mr K. of Falmouth - 16th May 2006
Job ref 16842

"Overall looking very good thankyou and your team for working around us."

H. of Teignmouth - 12th May 2006
Job ref 16867

"Staff very helpful"

Mr W. of Newton Abbot - 9th May 2006
Job ref 16837

"Quick friendly and useful information."

Mrs A. of Barnstaple - 4th May 2006
Job ref 16871

"As an OAP and living on my own i found the two gents that made the visitwere easy to talk too and most helpful."

Mr B. of Helston - 2nd May 2006
Job ref 16841

"We are always satisfied with your service."

W. of Saltash - 28th April 2006
Job ref 16663

"Team seemed to do a good job all round!"

Mr B. of Launceston - 19th April 2006
Job ref 16801

"Very happy with outcome."

Mr L. of Umberleigh - 19th April 2006
Job ref 16805

"Communication was very good and everything moved well, every-one was helpful."

Mr D. of Bideford - 19th April 2006
Job ref 16812

"All went to plan."

. of Plymouth - 19th April 2006
Job ref 16846

"Very pleased with your service response time very good considering say (sunday) and location - plymouth. Thanks"

Mr H. of Newquay - 12th April 2006
Job ref 16730

"Very quick, everything was explained
chris was most helpful. "

Mrs G. of Liskeard - 12th April 2006
Job ref 16824

"Excellent, prompt and efficient service. Dave Cooke was so helpful and friendly explaining everything. Thank-you."

Mr W. of Camborne - 12th April 2006
Job ref 16811

"All staff members were helpful, workmen explained everything. "

Mrs S. of Truro - 12th April 2006
Job ref 16799

"Quick, friendly and helpful- done everything i wanted."

Mr L. of Bude - 12th April 2006
Job ref 16700

"Helpful, pleasant and thourough"

Mr C. of Par - 12th April 2006
Job ref 16818

"Good overall."

Mr B. of Ilfracombe - 10th April 2006
Job ref 16657

"It worked out really well. Every-one was very helpful."

Mr R. of Cullompton - 10th April 2006
Job ref 16773

"Very happy."

Mrs L. of Helston - 7th April 2006
Job ref 16734

"Happy with the work overall."

Mr H. of Newquay - 7th April 2006
Job ref 16745

"Chris was very helpful, fast and friendly."

Mr M. of Bideford - 5th April 2006
Job ref 16751

"Overall vey happy with what we did."

Mr D. of Buckfastleigh - 5th April 2006
Job ref 16724

"The staff were very helpful in the office and workmen. The job was done to the standard i was happy with."

W. of Launceston - 5th April 2006
Job ref 16729

"Thankyou for doing the work."

Mr D. of Bideford - 4th April 2006
Job ref 16674

"Very good job, very polite, would recommend us anytime."

Mr R. of Penzance - 4th April 2006
Job ref 16757

"Happy overall."

Mr P. of Exmouth - 4th April 2006
Job ref 16794

"Workmen very helpful."

Mrs R. of Truro - 3rd April 2006
Job ref 16780

"Great and timely, friendly service."

Mr K. of Saltash - 3rd April 2006
Job ref 16692

"Overall happy with everything that was done."

Mrs L. of Buckland St Mary - 3rd April 2006
Job ref 16821

"Shaun and dave were both helpful and well mannered-Thanks for the help."

Ms H. of Liskeard - 3rd April 2006
Job ref 16684

"Helpful and friendly staff in the office and the workmen."

Mrs B. of Falmouth - 3rd April 2006
Job ref 16666

"Overall very happy with what we did."

Mr L. of Derriford - 31st March 2006
Job ref 16822

"Dont get bigheaded but all in all a slick operation. Thanks"

. of - 27th March 2006
Job ref 16726

"Attention to detail very good, Happy with the overall performance. Prompt with appointments and times.
Your representatives of your company were extremely polite and helpfull. A good company to deal with."

W. of - 27th March 2006
Job ref 16814

"Thankyou very much. Dont know what I would have done without you. "

Mrs R. of Helston - 24th March 2006
Job ref 16815

"In a time of crisis by very kind and efficient workforce. Could not ask for better."

Mr H. of Exeter - 24th March 2006
Job ref 16777

"I found work men were very polite and well mannered."

Mr S. of Penzance - 24th March 2006
Job ref 16770

"Happy with outcome."

Mr S. of Saltash - 24th March 2006
Job ref 16754

"Thank-you."

Mr L. of Barnstaple - 24th March 2006
Job ref 16687

"Everything was sorted and were happy with overall work done. Workmen very helpful."

Mr T. of Falmouth - 11th March 2006
Job ref 16790

"Excellent level of work, many thanks."

C. of Perranporth - 10th March 2006
Job ref 16707

"Fine will all aspect of work, quick response and very efficient"

Mr W. of Truro - 10th March 2006
Job ref 16696

"Happy with service, carried out in a professional manner"

H. of Wadebridge - 7th March 2006
Job ref 16784

"Thank you for your quick response"

Mrs T. of Helston - 6th March 2006
Job ref 16772

"We were amazed at your efficiency overall and although this was anly a small carpet we felt that we were important to you - well done"

Mrs D. of Beaworthy - 5th March 2006
Job ref 16743

"Prompt, Polite, Efficient service"

Mrs O. of Holsworthy - 3rd March 2006
Job ref 16716

"Very helpful and pleasant workmen. They arrived when they said they would and answered all my questions satisfactorily. "

Mr H. of Holsworthy - 2nd March 2006
Job ref 16710

"Excellent initial response-especially as on bank holiday weekend (Newyear)."

Mrs W. of Redruth - 24th February 2006
Job ref 16762

"Thanks for coming out so promptly."

Mr W. of Bude - 23rd February 2006
Job ref 16728

"Ok Thanks."

Mr M. of Plymouth - 17th February 2006
Job ref 16554

"Overall very happy."

Mr C. of Newquay - 17th February 2006
Job ref 16671

"The team work very courteous and well, very happy with outcome, overall the staff were great."

Mrs O. of Camelford - 17th February 2006
Job ref 16742

"Excellent Service."

Mr S. of Camborne - 16th February 2006
Job ref 16749

"Most helpful."

Mr A. of Redruth - 16th February 2006
Job ref 16603

"Friendly to deal with-well done!"

Mr C. of Penzance - 16th February 2006
Job ref 16733

"The girl i dealt with on the phone, plus the 2 young men who cleared the flood were nice,helpful people."

. of Exeter - 16th February 2006
Job ref 16631

"Very good completey satisfied."

Mrs B. of Bodmin - 14th February 2006
Job ref 16756

"The service was excellent and i was pleased he took time to make sure all the marks removed and answered any questions that i asked."

Mrs D. of Crediton - 14th February 2006
Job ref 16708

"in general i was very pleased with the services offered. Thanks to all workers involved."

Ms M. of St Austell - 8th February 2006
Job ref 16736

"The work was an inspection of damage for insurance purposes. I was very happy with this although i had not been contacted to make the appointment at the specifed time your inspector actually turned up."

Mr O. of Bideford - 31st January 2006
Job ref 16695

"Very prompt-within 2-3 hours."

Mr M. of Penzance - 30th January 2006
Job ref 16741

"Don't fix whats not broke"

Mrs C. of Bideford - 27th January 2006
Job ref 16704

"None, very good service."

. of Truro - 25th January 2006
Job ref 16518

"Everything was fine-Thanks."

Mrs H. of Honiton - 25th January 2006
Job ref 16613

"You were very helpful-thanku!"

Mrs L. of Truro - 25th January 2006
Job ref 16553

"Everything was good, very helpful outcome."

Mr N. of Yelverton - 25th January 2006
Job ref 16205

"Good."

Mrs B. of Helston - 25th January 2006
Job ref 16555

"Everything is fine and everyone was very helpful."

Mrs H. of Bodmin - 19th January 2006
Job ref 16641

"Very good service. Polite, friendly. Also good communication from head office letting us know what is happening and when."

Ms K. of Plymouth - 18th January 2006
Job ref 16701

"I didn't know what to expect as i have never dealt with the aftermath of fire before but to come to clean and fresh home was great."

Mr M. of Bideford - 9th January 2006
Job ref 16680

"The men working for you were helpful explaining everything, they were polite, hard working and a pleasure to have on the premises."

Mrs S. of St Columb - 9th January 2006
Job ref 16623

"Keep up the good work and very good workmen."

Mr&Mrs H. of St Agnes - 9th January 2006
Job ref 16670

"Your staff were excellent! Caring, kind and perfect politeness."

Dr T. of Falmouth - 6th January 2006
Job ref 16645

"very satisfied."

Mr H. of Launceston - 6th January 2006
Job ref 16621

"Thanks again."

Mr C. of Penzance - 6th January 2006
Job ref 16581

"A very fast and speedy service thank-you for you for your help and advice."

Mrs M. of Bude - 6th January 2006
Job ref 16652

"A most excellent services. Thank-you all very much."

Mr B. of Devon - 4th January 2006
Job ref 16669

"Very efficient and helpful staff in all contact we had with you."

Mr D. of Truro - 3rd January 2006
Job ref 16564

"Altogether a terrible experience but one which would have been far more without the richford team."

Mr L. of Dawlish - 1st January 2006
Job ref 16622

"The Technician who undertook the duties was a great ambassador for your company."

Mr G. of Paignton - 30th December 2005
Job ref 16575

"You provide an excellent service that makes an upsetting and stressfull experience bearable, for which I thank-you."

Mr L. of Connor Downs - 28th December 2005
Job ref 16586

"Been pleased with your service, Thanks."

Mr U. of Bodmin - 23rd December 2005
Job ref 16604

"All technicians were polite, helpful professional and highly competent."

Mr W. of Bodmin - 23rd December 2005
Job ref 16602

"Very good overall service."

Ms S. of Newton Abbot - 22nd December 2005
Job ref 16615

"impressed with the service. A very proffessional, personable individual visited."

Mr S. of Wadebridge - 20th December 2005
Job ref 16563

"I couldn't fault anything-very professional, very helpful and very understanding."

Mrs D. of Camelford - 20th December 2005
Job ref 16445

"Very happy with everything."