Testimonials from 2011

The feedback on this page comes from a wide variety of jobs Richfords have successfully completed such as fire damage, flood damage, toxic mould (mold) remediation, bio-remediation, building drying, dehumidifying, smoke damage, odour elimination, decontamination, heritage building restoration, carpet cleaning and graffiti removal.

As part of our continuous loop quality assurance program Richfords operate a customer satisfaction survey. The following comments are extracted from those survey forms. (Original documents available for inspection at Richfords head office.)

Testimonials

Dr S. of Redruth, Cornwall- 3rd June 2011 - Domestic Fire Damage - job ref 19930

"Very pleased with service and have mentioned you to lots of people."

Mrs J. of South Molton, Devon - 2nd June 2011 - Domestic Escape of Water - job ref 20052

"Already a top notch service. All staff involved in the work were terrific. The carpet cleaners did an amazing job and left carpets like new. Everyone was so helpful, the claims adjuster was brilliant. Thank you all!"

Mr S. of Truro, Cornwall - 23rd May 2011 - Commercial Fire Damage - job ref 20138

"Service was excellent, you have a very hard job when on site."

H. of Hayle, Cornwall - 23rd May 2011 - Commercial Escape of Water - job ref 20207

"Totally pleased!"

Ms M. of Exeter, Devon - 23rd May 2011 - Domestic Sewage Flooding - job ref 20226

"With my own experience none. The service was A1 and your men most efficient with work and so kind and thoughtful. I couldn't have been more pleased and do please commend and thank your men for all they did for me."

Mrs C. of Penzance, Cornwall - 5th May 2011 - Domestic Mould Remediation - job ref 20201

"Many thanks - a great service, first rate indeed"

Mrs S. of Barnstaple, Devon - 27th April 2011 - Domestic Escape of Water - job ref 20034

"None - all very competent and thorough"

Mr S. of Barnstaple - 27th April 2011 - Domestic Escape of Water - job ref 20034

"None - all very competent and thorough"

Mrs E. of Beaworthy - 20th April 2011 - Domestic Carpet Cleaning - job ref 20187

"The help i received was considerate and thankful. Both the office and the help 'on the spot' were excellent. Thank you"

Mr T. of Camborne - 18th April 2011 - Commercial Oil Spill - job ref 19938

"Excellent service, left very little room for improvement"

Mrs C. of St. Austell - 15th April 2011 - Commercial Storm Flooding - job ref 20153

"The mould work carried out was fantastic. The specialists were very informative."

Mrs O. of Hampshire - 6th April 2011 - Holiday let Fire - job ref 19701

"I would particularly like to thank Becky for her support - she was a star - always cheerful and endlessly helpful. Becky was my point of contact - she was very helpful and cheerful. She called regularly to see how work on the house was progressing and was very helpful organising that Richfords were able to complete there work on time. In addition the people we had in the house initially were very helpful and friendly and thorough in their approach to cleaning up the smoke damage."

Mrs C. of Falmouth - 6th April 2011 - Commercial Carpet Cleaning - job ref 20177

"Thank you for your efforts - really appreciated"

Miss R. of St. Austell - 4th April 2011 - Domestic Sewage ingress - job ref 19864

"Very friendly technicians"

Mr & Mrs J. of Newquay - 4th April 2011 - Domestic Accidental Damage - job ref 20176

"Aubrey was brilliant, even dropped keys back after finished. Nicky was great in finding info. I was happy to leave keys with you and let you get on with your job."

Mr D. of Bodmin - 4th April 2011 - Domestic Builders Clean - job ref 20149

"Your operatives were friendly, helpful and worked hard."

Miss G. of Par - 4th April 2011 - Domestic Storm Flooding - job ref 19874

"Very happy with service provided"

Mrs M. of Plymouth - 1st April 2011 - Domestic Escape of Water - job ref 20054

"was constantly kept informed of what was happening and given realistic time scales. The man who originally came to the house was polite, well informed and respectful of our home. Some of the best service I've received and I work in customer service."

Mr H. of Melksham - 30th March 2011 - Domestic Escape of Water - job ref 20003

"Kyle and Shaun were both brilliant - couldn't have made life easier for us. Also Nicky in the office. All are a credit to Richfords"

Mr & Mrs L. of Holsworthy - Domestic Storm Water ingress - 30th March 2011 - job ref 19871

"A very good, friendly and helpful service - i would recommend Richfords to anyone who needs competent and professional help following a disaster to their home."

Dr H. of Yeovil - 30th March 2011 - Commercial Escape of Water - job ref 20002

"The availability of times for technician to visit was limited by distance but you were flexible whenever possible. I wish my home insurers use you!"

Mr W. of Bodmin - 30th March 2011 - Commercial Escape of Water - job ref 19992

"Employees were knowledgeable and kept us well informed"

Mrs L. of St. Austell - 29th March 2011 - Domestic Storm Water Ingress - job ref 19850

"I thought your man did a really good job and so helpful"

Mr C. of Ilfracombe - 28th March 2011 - Domestic Escape of Water - job ref 20056

"Very reliable, helpful service provided. Thank you"

Mr H. of Winkleigh - 28th March 2011 - Commercial Escape of Water -job ref 19926

"Excellent service through a difficult time."

Mr & Mrs J. of Barnstaple - 28th March 2011 - Domestic Escape of Water -job ref 19935

"Can think of nothing to improve service from our experience with your company. We would like to especially thank Shaun (technician) and Becky (office) for their help and support"

Mr B. of Crediton - 25th March 2011 - Commercial Fire Damage - job ref 20080

"Your staff were most courteous and did not skimp there work in any way. Thank you"

Mr A. of Camborne - 25th March 2011 - Commercial Escape of Water - job ref 19990

"An excellent service and very informative"

Mr & Mrs G. of Camborne - 23rd March 2011 - Domestic Fire Damage - job ref 19967

"Your staff were first class, i can think of no improvements."

Mrs W. of Barnstaple - 18th March 2011 - Domestic Escape of Water - job ref 19939

"Thank you for all your help! Your guys were a great help at a very difficult time."

Mr & Mrs F. of Barnstaple - 17th March 2011 - Domestic Escape of Water - job ref 20074

"No recommendations, the job was done efficiently and well"

Mr D. of Barnstaple - 16th March 2011 - Commercial Escape of Water - job ref 20102

"None, just keep doing what your doing. thank you for the service you provided."

Mr W. of Redruth - 16th March 2011 - Domestic Fire Damage - job ref 19971

"I have already spoken to Steven with about how pleased we were."

Mr S. of Braunton - 10th March 2011 - Domestic Escape of Water - job ref 20114

"the young man that attended was always on time and extremely polite and pleasant."

Mrs S. of - 10th March 2011 - Commercial Escape of Water - job ref 20103

"Very prompt. Men were very nice indeed."

Mr F. of Par - 9th March 2011 - Domestic Storm Flooding - job ref 19894

"Job extremely well done."

Mr & Mrs D. of Wadebridge - 9th March 2011 - Domestic Escape of Water - job ref 20136

"We were delighted with the service and the help from the technicians"

Miss S. of Redruth - 9th March 2011 - Domestic Escape of Water - job ref 19909

Thank you Nikki!"

Mr H. of Barnstaple - 7th March 2011 - Domestic Escape of Water - job ref 19949

"Excellent service - well done"

Mrs S. of Exeter - 4th March 2011 - Commercial Escape of Water - job ref 19813

"The staff at Richfords were so nice and very understanding. I could not have asked for better."

Mr B. of Plymouth - 4th March 2011 - Commercial Sewage Flooding - job ref 20139

"Rapid response and great communication from Paddy"

Mrs T. of Saltash - 3rd March 2011 - Commercial Escape of Water - job ref 19995

"Many thanks for your help - the service was faultless from start to finish despite it being a busy period for you."

Mr W. of Lostwithiel - 3rd March 2011 - Commercial Storm Flooding - job ref 19839

"Overall I don't think anyone could have done better."

Mr N. of Beaworthy - 1st March 2011 - Domestic Escape of Water - job ref 20004

"Excellent service, very grateful thank you."

Mr W. of Holsworthy - 28th February 2011 - Commercial Escape of Water - job ref 20018

"Couldnt think of any improvements"

Mr L. of Plymouth - 25th February 2011 - Commercial Escape of Water - job ref 20081

"Excellent service, cannot praise you highly enough."

Mr O. of Truro - 24th February 2011 - Commercial Storm Damage - job ref 20061

"Excellent service and care"

Mr L. of South Molton - 23rd February 2011 - Domestic Escape of Water - job ref 19917

"Your people were marvellous in appalling weather conditions and when absolutely exhausted. I could not be more grateful or recommend them more."

Mrs W. of St. Ives - 23rd February 2011 - Commercial Escape of Water - job ref 20033

"A brilliant team work, Aubrey was professional, helpful and reliable. He gave us complete confidence in our crisis. Many thanks"

Mr B. of Holsworthy - 22nd February 2011 - Domestic Escape of Water - job ref 20077

"I can say no more except thank you very very much."

Mr M. of Bideford - 17th February 2011 - Domestic Escape of Water - job ref 20050

"Both of the technicians were professional, efficient and polite, the leader was particulary organised and explained exactly what they were doing and why - a credit to your company"

Mrs R. of St. Austell - 16th February 2011 - Commercial Carpet Cleaning - job ref 20105

"A pleasure to deal with as always from start to finish. The office girls are fab and Trevor is so efficient and always does a fantastic job. Thanks once again."

M. of Holsworthy - 16th February 2011 - Commercial Escape of Water - job ref 19900

"Thank you for your quick response in a time of severe weather conditions"

Mrs N. of St. Austell - 16th February 2011 - Domestic Escape of Water - job ref 19814

"The continuity provided by having the same staff deal the problem was extremely helpful as several visits were required."

Mrs M. of Chulmleigh - 14th February 2011 - Domestic Escape of Water - job ref 19911

"Brilliant service, very nice chaps. Thank you"

Mr L. of Truro - 14th February 2011 - Commercial Escape of Water - job ref 20062

"Excellent as usual"

Mrs H. of Bodmin - 10th February 2011 - Domestic Storm Flooding - job ref 19861

"We were delighted with your service, always polite, punctual and professional and friendly."

Mr P. of Bude - 9th February 2011 - Domestic Escape of Water -job ref 19912

"Absolutely delighted with the service and support you provided. Thank you so much."

Mr B. of Bideford - 7th February 2011 - Domestic Escape of Water -job ref 19933

"None, very good."

Mrs N. of St Ives - 2nd February 2011 - Commercial Escape of Water - job ref 19784

"I would recommend Richfords to friends and family"

Mrs W. of Swansea - 1st February 2011 - Domestic Escape of Water - job ref 19924

"A big thank you to the man who came, he was very professional, friendly and left the house clean and tidy."

Mr S. of Par - 28th January 2011 - Commercial Storm Flooding - job ref 19833

"Carry on with the same friendly, prompt and professional service."

Mrs R. of St. Austell - 19th January 2011 – Storm Flooding - job ref 19840

"It is helpful from experience to have someone you know/recognise coming to help. I was glad to have had one team I knew I could trust and depend upon. Thank you. Thank you for helping me cope with a horrendous life event. Steve and team were first class and everything was professionally actioned and carried out. Thank you James for all your help and support."

Mrs G. of Bideford - 19th January 2011 – Burst pipe - job ref 19988

We were happy with the results and the speed of reaction."

Mr O. of Callington - 17th January 2011 – De-soiled Property - job ref 19974

"All work carried out and communication was at a very high standard. All Richfords staff were professional and courteous at all times."

Mr O. of St. Austell - 6th January 2011 – Commercial Storm Flooding - job ref 19836

"None - a highly professional team with excellent management. Your carpet cleaner Trevor is an excellent ambassador for your company. Our sincere grateful thanks for all your efforts."