Testimonials from 2010

The feedback on this page comes from a wide variety of jobs Richfords have successfully completed such as fire damage, flood damage, toxic mould (mold) remediation, bio-remediation, building drying, dehumidifying, smoke damage, odour elimination, decontamination, heritage building restoration, carpet cleaning and graffiti removal.

As part of our continuous loop quality assurance program Richfords operate a customer satisfaction survey. The following comments are extracted from those survey forms. (Original documents available for inspection at Richfords head office.)

Testimonials

Mrs B. of Truro, Cornwall - 3rd September 2010 - Water Damage - job ref 19618

"Our 2nd disaster in 2 years - so glad that I could rely upon you to manage the situation and remove the hassle from my shoulders. Thank you."

 

Mrs P. of Exeter, Devon - 31st August 2010 – Water Damage - job ref 19693

"Your staff were very well presented and conducted their work very professionally at all times."

 

Mr W. of Exeter, Devon - 26th August 2010 – Property Decontamination - job ref 19706

"Thanks again."

 

 Mrs S. of Penzance, Cornwall - 26th August 2010 – Water Damage - job ref 19681

"The technicians who visited were friendly, courteous and very professional in their conduct. Both my husband and I are extremely satisfied with the service we received and would not hesitate to recommend your services to family and friends."

 

Mr W. of Exeter, Devon - 26th August 2010 – Property Decontamination - job ref 19705

"Thank you."

Mr C. of Saltash, Cornwall - 25th August 2010 – Fire - job ref 19510

"Excellent service and lovely people!"

 

Miss K. of Exeter, Devon - 25th August 2010 – Water Damage - job ref 19626

"It was interesting to see how technically good and professionally the work was done."

 

Mr G. of Plymouth, Devon - 23rd August 2010 - Fire - job ref 19704

"The operatives on site were efficient and friendly - the standard of work was good."

 

Mr G. of Chulmleigh, Devon - 13th August 2010 - Water Damage - job ref 19685

"Excellent service all round. Very well done indeed."

 

Dr S. of Sherborne, Dorset - 13th August 2010 - Water Damage - job ref 19548

"Most impressed - you'll have to work hard to find any room for improvement! Becky & Aubrey were especially impressive."

 

Mrs W. of Redruth, Cornwall - 13th August 2010 - Carpet Cleaning - job ref 19691

"Thanks Trevor – very good!"

 

Ms J. of Penzance, Cornwall - 9th August 2010 – Decontamination - job ref 19660

"Richfords always provide a very good service."

 

Mrs H. of Barnstaple, Devon - 9th August 2010 – Sewage Decontamination - job ref 19698

"Excellent workman. Informed me of all he had to do."

 

Miss T. of Helston, Cornwall - 5th August 2010 – Water Damaged Book Restoration - job ref 19291

"Simply, you never fail to provide! Thank you."

 

Mr G. of Newton Abbot, Devon - 4th August 2010 – Fire - job ref 19682

"Very impressive. Great team who worked at this address but more importantly great people. Also trustworthy team!"

 

Mr S. of Truro, Cornwall - 2nd August 2010 – Central Heating Leak - job ref 19634

"A big thank you for all your help and the advice you gave."

 

Miss R. of Paignton, Devon - 2nd August 2010 – Water Damage - job ref 19584

"May we take this opportunity to say how impressed we were by your company's response to our flood, and would you please pass our thanks and appreciation to the relevant members of your team."

 

Mr V. of Helston, Cornwall - 29th July 2010 – Property Decontamination - job ref 19587

"We could not believe the difference in the property after the work had been carried out. There is no longer the pungent smell. May we take this opportunity of thanking your technicians for the way in which they have carried out their duties in cleaning the property - it couldn't have been an easy task but the difference is amazing. Congratulations to all concerned. We can say that we would have no hesitation in using you again. Once again, thank you very much indeed it is greatly appreciated."

 

Mrs W. of Exeter, Devon - 23rd July 2010 – Water Damage - job ref 19427

"I would like to compliment your company for the friendly and professional approach of your staff and for the regular phone calls I received during the drying process."

 

Mr Y. of Penryn, Cornwall - 22nd July 2010 – Burst Pipe - job ref 19614

"The service was extremely prompt as our problem arose on a Sunday and within hours the company was on site."

 

Mrs J. of Bude, Cornwall - 21st July 2010 – Fire - job ref 19675

"The standard of work was outstanding. Shaun and his team did an excellent job. Even though it wasn't a particularly big fire the smoke had got into everything on the ground floor but now due to the Richfords team hardwork there is no trace of smoke damage or fire. I am totally impressed with the service and would feel more than happy to recommend your work to anyone. Upon meeting your team on the first morning they immediately put me at ease and reassured me that the fire/smoke problem could be solved, which is exactly what you need. The team that worked in my house obviously worked very hard and cared very much about the end result. I would like to congratulate you in supplying an efficient, professional and thorough job. Thank you to all involved."

 

Ms J. of Penzance, Cornwall - 21st July 2010 – Trauma Scene - job ref 19678

"Chris Marney was fantastic - very professional and re-assuring. He was very helpful and friendly - a credit to your company."

 

Mr H. of Helston, Cornwall - 19th July 2010 – Flood - job ref 19608

"It was a first class service. I was very pleased and could not ask for anything more."

 

Mr S. of London - 19th July 2010 – Water Damage - job ref 19656

"I am amazed at your quick response and very pleased with the manner in which you conducted yourselves. I have never come across such a wonderful service before."

 

Mr S. of Truro, Cornwall - 19th July 2010 – Water Damage - job ref 19634

"Many thanks to all the staff.”

 

Mr H. of Helston, Cornwall - 19th July 2010 – Flood - job ref 19608

"It was a first class service. I was very pleased and could not ask for anything more."

 

Mr B. of Newquay, Cornwall - 15th July 2010 – Burst Water Tank - job ref 19654

"Excellent service."

 

Mrs W. of Exmouth, Devon - 13th July 2010 – Burst Water Mains - job ref 19670

"Outstanding work carried out by the two lads. Fantastic job. Well done."

 

Mr J. of Torquay, Devon - 12th July 2010 – Flooding - job ref 19595

"We found your staff very polite and helpful and explained well how things were going."

 

Ms N. of Penzance, Cornwall - 5th July 2010 – Flooding - job ref 19605

"I was very impressed with service, contact, communications and standard of work and conduct of employees. Thank you."

 

Mrs A. of Bideford, Devon - 5th July 2010 – Leaking Pipe - job ref 19509

"I was very pleased with your services and your staff were all very professional."

 

Mr J. of Hayle, Cornwall - 28th June 2010 – Flooding - job ref 19586

"Richfords arrived quickly to do an assessment and quickly started drying out. Response was excellent."

 

Mrs S. of Teignmouth, Devon – Flooding - 24th June 2010 - job ref 19500

"Very friendly work force."

 

Mrs C. of Newquay, Cornwall - 24th June 2010 – Soot Contamination - job ref 19629

"I feel that your service is excellent and staff very considerate and helpful."

 

Mr & Mrs M. of Teignmouth, Devon - 23rd June 2010 – Burst Pipe -job ref 19635

"Your technician was very kind and helpful."

 

Mrs M. of Yeovil, Somerset - 23rd June 2010 – Fire - job ref 19478

"The service was very prompt after my initial call. Did not know such a service existed. Very trustworthy and was quite happy to give the crew my house key giving them full access."

 

Ms M. of Truro, Cornwall - 21st June 2010 – Trauma Scene Clear Up - job ref 19646

"Fantastic service, staff very polite and confident and kept us informed of current situation - thank you James."

 

Mr W. of Exmouth, Devon - 14th June 2010 – Fire - job ref 19545

"Your chaps were very good and helpful in every way to us."

 

Mr & Mrs H. of Newton Abbot, Devon - 11th June 2010 – Flooding - job ref 19621

"Considering we were on holiday at the time, very pleased to return to a clean garage and garden. Many thanks. Will recommend,"

 

Mrs D. of Launceston, Cornwall - 10th June 2010 – Flooding - job ref 19593

"Chris Marney was a first class gentleman, very helpful and kind. Thank you Chris."

 

Mrs B. of St. Austell, Cornwall - 10th June 2010 – Upholstery Cleaning - job ref 19616

"Really excellent efficient service, good advice and very helpful and knowledgeable."

 

Mrs D. of Camborne, Cornwall - 3rd June 2010 – Burst Pipe - job ref 19385

"Nikki especially was extremely helpful, friendly, organised and tried to keep me up to date as possible in difficult circumstances. Also Aubrey when visiting - 1st class. Thanks."

 

Mr S. of Newton Abbot, Devon - 1st June 2010 – Flooding - job ref 19574

"Praise has to go to the wonderful technicians. Please pass on my thanks to these very special people."

 

Mr H. of Crediton, Devon - 1st June 2010 – Burst Pipe - job ref 19368

"They cleaned up well, good work."

 

Mr C. of Camborne, Cornwall - 1st June 2010 – Flooding - job ref 19570

"We fully appreciated all the work that was done for us. It was an extremely stressful week and Richfords took some of that stress away by dealing with the insurance company and with their speed and professionalism. Thank you."

 

Mr D. of Helston, Cornwall - 28th May 2010 – Water Damage - job ref 19555

"Very pleased with your response and drying out procedure."

 

 Ms B. of Truro, Cornwall - 28th May 2010 – Burst Pipe - job ref 19469

"I wasvery happy with your services."

 

Mr H. of Torquay, Devon - 28th May 2010 – Mains Flood - job ref 19603

"Very pleased with service. Technician was polite and helpful. Good customer relations during and after work. Thank you."

 

Mrs R. of Barnstaple, Devon - 28th May 2010 – Radiator Leak - job ref 19597

"You gave me excellent help - thank you."

 

Mr B. of St. Columb, Cornwall - 27th May 2010 – Radiator Leak - job ref 19561

"Great staff - polite, helpful, courteous - the first technician to arrive on Easter Sunday even sent us off to our booked lunch saying “There is nothing you can do here, go and enjoy yourselves, I will sort everything out for you” - and he did! Can't thank you all enough."

 

Mrs S. of Crediton, Devon - 26th May 2010 – Sewage Flood - job ref 19578

"I have been very grateful for all of your help and please pass on my thanks for the courteous, efficient service I received from everyone. Every time I rang I spoke to someone who seemed to know who I was and what had happened. I didn't have to keep explaining it all."

 

 Mr M. of South Molton, Devon - 24th May 2010 – Burst Pipe - job ref 19397

"Excellent service from a very nice helpful young man."

 

Mrs R. of Fowey, Cornwall - 21st May 2010 – Leaking Pipe - job ref 19186

"Throughout the incident every member of your staff was spot on - thanks a million."

 

Ms H. of Newton Abbot, Devon - 20th May 2010 – Flooding - job ref 19571

"We were very pleased with your helpful staff."

 

Mr T. of Helston, Cornwall - 18th May 2010 – Carpet Cleaning - job ref 19592

"Absolutely first class - thank you so much for your speed and efficiency - very much appreciated - the young man who cleaned the carpets gets a first class star!!"

 

Mr B. of Braunton, Devon - 18th May 2010 – Flooding - job ref 19419

"Did well, thank you."

 

Mr B. of Plymouth, Devon - 13th May 2010 – Property Decontamination - job ref 19580

"Excellent service and communication."

 

Mr V. of Newton Abbot, Devon - 13th May 2010 – Sewage Flooding - job ref 19576

"Very pleased - house is for sale and we had an open day viewing on the Saturday - so quick response was much appreciated. Thank you very much."

 

 Mr T. of Porthcawl, Wales - 13th May 2010 – Burst Pipe - job ref 19447

"Extremely professional, friendly and courteous service. Very satisfied."

 

Mr W. of Exeter, Devon - 7th May 2010 – Fire - job ref 19412

"Very helpful. Thank you again."

 

Mrs K. of Kingsbridge, Devon - 4th May 2010 – Flooding - job ref 19473

"A very friendly, competent service. Thank you."

 

Mrs C. of Paignton, Devon - 4th May 2010 – Flooding - job ref 19549

"Excellent staff. Exceeded my expectation. Thank you."

 

Mrs S. of Bodmin, Cornwall - 29th April 2010 – Water Damage - job ref 19411

"Happy and satisfied."

 

Mr & Mrs K. of Umberleigh, Devon - 28th April 2010 – Burst Pipe - job ref 19363

"You were very good and your staff were very polite and helpful."

 

Miss S. of Truro, Cornwall - 23rd April 2010 – Fire - job ref 19568

"Very professional."

 

Mr J. of Somerton, Somerset - 15th April 2010 – Leak From Radiator - job ref 19492

"Your representatives were prompt for appointments and explained the various processes for drying the damage caused by flooding."

 

Mrs C. of St. Ives, Cornwall - 9th April 2010 – Smoke Damage - job ref 19502

"House cleaning, washing and ironing of excellent standard. Team in the house could not be faulted."

 

Mr F. of Kingsbridge, Devon - 1st April 2010 – Flooding - job ref 19474

"Thank you to Becky Corner for the part she played."

 

Mrs C. of Exeter, Devon - 29th March 2010 – Burst Boiler - job ref 19515

"The two men who got the water out of my son's flat were very nice and helpful"

 

Mr P. of Helston, Cornwall - 29th March 2010 – Burst Pipe - job ref 19422

"Excellent service."

 

Mr L. of Plymouth, Devon - 25th March 2010 - Leaking Radiator - job ref 19507

"I am extremely pleased with the outcome."

 

Mr C. of Bideford, Devon - 25th March 2010 - Burst Pipe - job ref 19388

"Your workforce were kind, utterly professional and took complete control of the situation instantly. 100% reassuring, clean, tidy, nothing was too much trouble - we wouldn't hesitate using your services again (although we hope we don't have to!). PS. Thank you so much for the emergency coffee mug and chocolate - it made me laugh and was much appreciated."

 

Ms A. of Holsworthy, Devon - 25th March 2010 - Burst Pipe - job ref 19484

"Nikki/Becky were really helpful - texted me as I work in a school and can't have my phone on. I have a new kitten and Aubrey and the other gentlemen made sure that she didn't escape! Thank you for always keeping me informed of the situation."

 

Mr A. of Umberleigh, Devon - 23rd March 2010 - Burst Pipe - job ref 19393

"Very efficient and quick service."

 

Mrs H. of Launceston, Cornwall - 23rd March 2010 - Flooding - job ref 19379

"Very nice man, very efficient."

 

Mr C. of Falmouth, Cornwall - 22nd March 2010 - Burst Pipe - job ref 19389

"I cannot see how you could improve - excellent service. Thank you so much for all you have done especially as I live such a long way away (Mr C does not live in the Falmouth property) and for dealing with my appalling insurance company."

 

Mrs D. of Redruth, Cornwall - 19th March 2010 - Leaking Pipe - job ref 19481

"Very pleased with all that came here. Thank you."

 

Ms H. of Truro, Cornwall - 19th March 2010 - Fire - job ref 19247

"Delighted. Thank you."

 

Mr M. of Torquay, Devon - 18th March 2010 - Sewage Flooding - job ref 19514

"The two men that you sent to us were a pleasure to have in my home. They were polite and friendly, they worked quickly and left the garden lovely and clean and tidy."

 

Mrs Q. of Wells, Somerset - 17th March 2010 - Fire - job ref 19346

"Everyone was most helpful and Shaun was excellent at communicating with us over daily progress."

 

Mr C. of Perranporth, Cornwall- 15th March 2010 - Fire - job ref 19199

"Very friendly and helpful team who went above and beyond."

Mr J. of Bideford, Devon - 15th March 2010 - Burst Pipe - job ref 19421

"The work was carried out in a very professional and efficient manner. I was kept informed on a weekly basis of visits to my property and all the staff who attended were friendly, courteous and kept me informed of how the drying process was progressing. Very satisfied with the service provided."

 

Mr & Mrs B. of Barnstaple, Devon - 11th March 2010 – Leak From Radiator - job ref 19332

"Very happy with the work that was carried out by Steve and Aubrey. Calm and professional from start to finish - thank you."

Mr T. of Penryn, Cornwall - 10th March 2010 – Leaking Bath - job ref 19152

"Very good service."

Dr B. of Plymouth, Devon - 10th March 2010 – Burst Mains Pipe - job ref 19354

"Very punctual, polite and always kept me informed. A pleasure to deal with."

Mr W. of Bodmin, Cornwall - 9th March 2010 – Leaking Pipe - job ref 19264

"Chris was very helpful and informative."

Ms G. of Truro, Cornwall - 8th March 2010 – Fire - job ref 19263

"I was very pleased with the work that was done in my bathroom and the workmen did a good job and were very helpful."

Ms C. of Wadebridge, Cornwall - 5th March 2010 – Carpet Cleaning - job ref 19450

"Excellent service and communication, we will contact you again if we need you."

Mrs A. of Truro, Cornwall - 5th March 2010 – Storm Damage - job ref 19323

"Your service is pleasant, friendly and efficient."

Mr P. of Falmouth, Cornwall - 3rd March 2010 – Sewage Flooding - job ref 19486

"Very impressed by on-site staff."

Mr C. of Port Isaac, Cornwall - 25th February 2010 – Burst Pipes - job ref 19334

"Thank you very much for your effort."

Mrs S. of Liskeard, Cornwall - 22nd February 2010 – Burst Pipe – job ref 19428

"Not having been in this position before I did not know what to expect but found everyone at Richfords really helpful, informative and courteous. Thank you!"

Mrs J. of South Molton, Devon - 22nd February 2010 – Burst Pipe - job ref 19396

"The young man who came was very pleasant, capable and helpful."

 

Mrs S. of Redruth, Cornwall - 18th February 2010 – Burst Pipe – job ref 19351

"I would like to commend Aubrey & Steven highly for their sympathetic and sensitive approach to my predicament and their courteous and helpful manner overall and throughout. Well done. They played a great part in defusing a stressful situation. Thank you also to Becky and Mike. Thank you Richfords."

 

Miss C. of Plymouth, Devon - 18th February 2010 – Water Damage - job ref 19441

"Really helpful and informative (and reassuring which is what you need when your bath is falling through the floor!)."

 

Mr C. of Falmouth, Cornwall - 18th February 2010 – Leaking Pipe - job ref 19322

"A tower of strength in a stressful time, carried out with good humour."

 

Ms R. of St. Austell, Cornwall - 18th February 2010 – Carpet & Upholstery Clean - job ref 19430

"Thank you again to all the team, we were all so pleased with the results. See you next year!"

 

Mr H. of Torpoint, Cornwall - 15th February 2010 - Fire - job ref 19145

"Dealt with Nikki and found her to be very helpful at all times."

 

Mr H. of Marlborough, Wiltshire - 12th February 2010 - Water Leak - job ref 19297

"Thank you!"

 

Mr & Mrs A. of Tiverton, Devon - 9th February 2010 - Oil Spill Bio-remediation - job ref 19194

"A special thank you to Steven, Heather and Kate."

 

Ms O. of Plymouth, Devon - 3rd February 2010 - Sewage Flooding - job ref 19336

"Although a stressful experience all contacts with your firm either in person or on the phone were excellent. Very helpful and practical, you calmed me down. Everything was explained fully."

 

Ms G. of Helston, Cornwall - 27th January 2010 – Fire - job ref 19348

"Thank you."

 

Mr & Mrs J. of Torpoint, Cornwall - 27th January 2010 – Water Leak - job ref 19148

"The final cleaning team were very good, many thanks."

 

Mr & Mrs W. of Penzance - 25th January 2010 - Burst Pipe - job ref 19272

"Total satisfaction - very impressed. It would be difficult to improve on your present level of service which we found excellent in all aspects."

 

Mr C. of Fowey, Cornwall - 21st January 2010 - Fire - job ref 19208

"Your staff were most helpful, polite, considerate and thorough. Thank you!"

 

Mrs C. of Bideford, Devon - 20th January 2010 - Burst Pipe - job ref 19388

"May I thank you most sincerely for the wonderful service that your firm have given to us at this rather difficult time. Aubrey & his son arrived like knights in shining armour to sort out all the mess and furniture - it was dark, wet, cold and traumatic. They had to walk down an icy drive, slipping and sliding in the ice and snow, carrying all their equipment in the dark - late in the evening and in minus degrees. They worked in the dark with the aid of torches, stripping wallpaper, cutting up and throwing out wet carpets (via windows as opposed to carrying them through the house and causing more mess and chaos) putting in blowers, carting wet insulation down from the attic etc. Aubrey & his son were totally professional, efficient, knowledgable, kind, helpful, reassuring and totally wonderful. They cut, carried, bagged, put up, took down and just quietly and so very efficiently sorted out the ENTIRE problem. As a woman I felt most safe after they had been here - they reassured me all was safe and in the most capable hands - the bad was all out and the good remedial processes, blowers etc, were all in place. Furniture was moved and relocated with the minimum of problems. I cannot too highly recommend Aubrey & his son - they took all the trauma out of the disaster that had occurred. I realise this is the professional basis on which your firm is recommended but Aubrey & his son not only represent you they also represent themselves and are so kind, reassuring and professional that their character and attitude is a great and true bonus - you are very lucky to have such wonderful people that give 100% of themselves for your company."

 

Mr H. of Newquay, Cornwall - 20th January 2010 - Fire - job ref 19273

"We were SO impressed by the quality of work and the friendliness and helpfulness of all your staff we met. We would recommend you anytime!"

 

Ms B. of Penzance, Cornwall - 15th January 2010 - Water Leak - job ref 19318

"I found your staff to be extremely helpful and informative. They were very courteous and made what was a hard time for us a bit more bearable."

 

Mrs G. of Falmouth, Cornwall - Flooding - 15th January 2010 - job ref 19312

"Confident and professional action from all concerned did much to reduce the stress and anxiety of the situation."

 

Mr H. of Salisbury, Wiltshire - 14th January 2010 – Lightening Strike - job ref 19360

"We particularly appreciated the quick turn out in the dark by the tree surgeon to clear our driveway."

 

Mr M. of Langport, Somerset - 14th January 2010 – Water Damage - job ref 19298

"Congratulations to Steve - he was very competent and pleasant to work with."

 

Ms R. of Bodmin, Cornwall - 6th January 2010 – Smoke Damage - job ref 19342

"The employees of Priory House were amazed at returning to cleaned offices and no smoky smells. Many thanks for excellent work once more."

 

Dr V. of Truro, Cornwall - 5th January 2010 – Water Damage - job ref 19261

"Everyone we dealt with was helpful and friendly - service engineer came at times to suit us which was great. You have a really good team!!"

 

Mr C. of Penzance, Cornwall - 5th January 2010 – Storm Flooding - job ref 19292

"Very cheerful and professional."

 

Mrs T. of Exeter, Devon - 5th January 2010 – Water Damage - job ref 19338

"Your service was great and the person who came was polite and took the time to explain it all. Very excellent service."