Testimonials from 2010

The feedback on this page comes from a wide variety of jobs Richfords have successfully completed such as fire damage, flood damage, toxic mould (mold) remediation, bio-remediation, building drying, dehumidifying, smoke damage, odour elimination, decontamination, heritage building restoration, carpet cleaning and graffiti removal.

As part of our continuous loop quality assurance program Richfords operate a customer satisfaction survey. The following comments are extracted from those survey forms. (Original documents available for inspection at Richfords head office.)

Testimonials

Mrs S. of Redruth, Cornwall - 18th February 2010 – Burst Pipe – job ref 19351

"I would like to commend Aubrey & Steven highly for their sympathetic and sensitive approach to my predicament and their courteous and helpful manner overall and throughout. Well done. They played a great part in defusing a stressful situation. Thank you also to Becky and Mike. Thank you Richfords."

 

Miss C. of Plymouth, Devon - 18th February 2010 – Water Damage - job ref 19441

"Really helpful and informative (and reassuring which is what you need when your bath is falling through the floor!)."

 

Mr C. of Falmouth, Cornwall - 18th February 2010 – Leaking Pipe - job ref 19322

"A tower of strength in a stressful time, carried out with good humour."

 

Ms R. of St. Austell, Cornwall - 18th February 2010 – Carpet & Upholstery Clean - job ref 19430

"Thank you again to all the team, we were all so pleased with the results. See you next year!"

 

Mr H. of Torpoint, Cornwall - 15th February 2010 - Fire - job ref 19145

"Dealt with Nikki and found her to be very helpful at all times."

 

Mr H. of Marlborough, Wiltshire - 12th February 2010 - Water Leak - job ref 19297

"Thank you!"

 

Mr & Mrs A. of Tiverton, Devon - 9th February 2010 - Oil Spill Bio-remediation - job ref 19194

"A special thank you to Steven, Heather and Kate."

 

Ms O. of Plymouth, Devon - 3rd February 2010 - Sewage Flooding - job ref 19336

"Although a stressful experience all contacts with your firm either in person or on the phone were excellent. Very helpful and practical, you calmed me down. Everything was explained fully."

 

Ms G. of Helston, Cornwall - 27th January 2010 – Fire - job ref 19348

"Thank you."

 

Mr & Mrs J. of Torpoint, Cornwall - 27th January 2010 – Water Leak - job ref 19148

"The final cleaning team were very good, many thanks."

 

Mr & Mrs W. of Penzance - 25th January 2010 - Burst Pipe - job ref 19272

"Total satisfaction - very impressed. It would be difficult to improve on your present level of service which we found excellent in all aspects."

 

Mr C. of Fowey, Cornwall - 21st January 2010 - Fire - job ref 19208

"Your staff were most helpful, polite, considerate and thorough. Thank you!"

 

Mrs C. of Bideford, Devon - 20th January 2010 - Burst Pipe - job ref 19388

"May I thank you most sincerely for the wonderful service that your firm have given to us at this rather difficult time. Aubrey & his son arrived like knights in shining armour to sort out all the mess and furniture - it was dark, wet, cold and traumatic. They had to walk down an icy drive, slipping and sliding in the ice and snow, carrying all their equipment in the dark - late in the evening and in minus degrees. They worked in the dark with the aid of torches, stripping wallpaper, cutting up and throwing out wet carpets (via windows as opposed to carrying them through the house and causing more mess and chaos) putting in blowers, carting wet insulation down from the attic etc. Aubrey & his son were totally professional, efficient, knowledgable, kind, helpful, reassuring and totally wonderful. They cut, carried, bagged, put up, took down and just quietly and so very efficiently sorted out the ENTIRE problem. As a woman I felt most safe after they had been here - they reassured me all was safe and in the most capable hands - the bad was all out and the good remedial processes, blowers etc, were all in place. Furniture was moved and relocated with the minimum of problems. I cannot too highly recommend Aubrey & his son - they took all the trauma out of the disaster that had occurred. I realise this is the professional basis on which your firm is recommended but Aubrey & his son not only represent you they also represent themselves and are so kind, reassuring and professional that their character and attitude is a great and true bonus - you are very lucky to have such wonderful people that give 100% of themselves for your company."

 

Mr H. of Newquay, Cornwall - 20th January 2010 - Fire - job ref 19273

"We were SO impressed by the quality of work and the friendliness and helpfulness of all your staff we met. We would recommend you anytime!"

 

Ms B. of Penzance, Cornwall - 15th January 2010 - Water Leak - job ref 19318

"I found your staff to be extremely helpful and informative. They were very courteous and made what was a hard time for us a bit more bearable."

 

Mrs G. of Falmouth, Cornwall - Flooding - 15th January 2010 - job ref 19312

"Confident and professional action from all concerned did much to reduce the stress and anxiety of the situation."

 

Mr H. of Salisbury, Wiltshire - 14th January 2010 – Lightening Strike - job ref 19360

"We particularly appreciated the quick turn out in the dark by the tree surgeon to clear our driveway."

 

Mr M. of Langport, Somerset - 14th January 2010 – Water Damage - job ref 19298

"Congratulations to Steve - he was very competent and pleasant to work with."

 

Ms R. of Bodmin, Cornwall - 6th January 2010 – Smoke Damage - job ref 19342

"The employees of Priory House were amazed at returning to cleaned offices and no smoky smells. Many thanks for excellent work once more."

 

Dr V. of Truro, Cornwall - 5th January 2010 – Water Damage - job ref 19261

"Everyone we dealt with was helpful and friendly - service engineer came at times to suit us which was great. You have a really good team!!"

 

Mr C. of Penzance, Cornwall - 5th January 2010 – Storm Flooding - job ref 19292

"Very cheerful and professional."

 

Mrs T. of Exeter, Devon - 5th January 2010 – Water Damage - job ref 19338

"Your service was great and the person who came was polite and took the time to explain it all. Very excellent service."