Testimonials from 2011

The feedback on this page comes from a wide variety of jobs Richfords have successfully completed such as fire damage, flood damage, toxic mould (mold) remediation, bio-remediation, building drying, dehumidifying, smoke damage, odour elimination, decontamination, heritage building restoration, carpet cleaning and graffiti removal.

As part of our continuous loop quality assurance program Richfords operate a customer satisfaction survey. The following comments are extracted from those survey forms. (Original documents available for inspection at Richfords head office.)

Testimonials

Mrs H. of Truro - 30th December 2011 - job ref 20491
"Technician was excellant - carried out task throughly & efficiently - was very considerate in view of our recent burglary. "

Mrs L. of Launceston - 30th December 2011 - job ref 20137
"Your staff were all very helpful and it was good to talk to just one person on the phone who knew who I was , Nicky was very helpful - thanks "

Mrs P. of Looe - 19th December 2011 - job ref 20352
"Whole team were excellent but big thanks to Kyle who explained everything and was friendly and professional. Our incident was very small compared to many of the incidents that you all attend but nobody ever made us feel as if we were wasting your time or that the job was small and insignificant. Big thanks to all involved and Merry Christmas "

W. of Redruth - 5th December 2011 - job ref 20422
"None the service has been excellent "

Mrs F. of Callington - 1st December 2011 - job ref 20329
"You have all done a fantastic job and should be very proud of yourself what a team !!!"

Mr D. of Newton Abbot - 1st December 2011 - job ref 20280
"I was very impressed with the team at every stage of the work. Very pleasant people who did the work efficiently and with good humour - well done and thank you "

Mrs M. of Helston - 28th November 2011 - job ref 20341
"Very re - assuring, helpful staff on site & working very quickly. Thank you for your help"

Mr B. of Braunton - 16th November 2011 - job ref 20432
"After seeing your staff twice in one week I was very impressed & glad I didn't have to do the clean up. Very professional staff & very thorough. Excellent ! thanks"

Mr V. of Looe - 14th November 2011 - job ref 20413
"Service was fantastic thanks "

G. of Birmingham - 14th November 2011 - job ref 20363
"The whole process from start to finish was perfect, absolutely excellent service, brilliant - would highly recommend "

Mr O. of Truro - 10th November 2011 - job ref 20343
"Very nice people and helped to get us up and running again as a business"

Mrs C. of Isles of Scilly - 3rd November 2011 - job ref 20278
"Your staff worked very efficiently and explained everything that would happen - MANY THANKS no qualms about recommending your company if required. "

Mr W. of Falmouth - 2nd November 2011 - job ref 20367
"Thanks to all involved, smell all gone Thanks Andrew "

Mrs W. of Redruth - 26th October 2011 - job ref 20302
"None you all did a great job we now need to find a insurer who will deal with Richfords. "

. of St. Austell - 20th October 2011 - job ref 19865
"It would be hard to improve on the excellant service that we received. All the men who helped in any way with the clean up operation were extremely helpful and efficient. Becky in the office was wonderful and kept us informed of what was happening. We can only say a very big thank you to everyone involved. "

Mrs B. of Helston - 17th October 2011 - job ref 20230
"Staff were extremely polite, helpful and pleasant to have in our home "

Mrs B. of Truro - 17th October 2011 - job ref 20381
"Your service was first rate "

Mrs T. of Truro - 8th October 2011 - job ref 20344
"Excellent throughout - thanks"

Mr & Mrs L. of Truro - 7th October 2011 - job ref 20222
"None Well pleased - Excellent"

Mr & Mrs B. of Exeter - 30th September 2011 - job ref 20340
"Excellent service thank you "

Mrs T. of Penzance - 27th September 2011 - job ref 20328
"Excellent service by all involved, work carried out with minimal disruption & very efficiently "

Mrs J. of St Columb - 27th September 2011 - job ref 20364
"Thank you for your prompt action "

Mr S. of Falmouth - 19th September 2011 - job ref 20306
"Very helpful & polite service "

Miss F. of Penzance - 19th September 2011 - job ref 20351
"A very polite man "

Mrs N. of Helston - 14th September 2011 - job ref 20292
"I fail to think of anything that you can do to improve your service. Thank you "

Mr & Mrs C. of Barnstaple - 12th September 2011 - job ref 20317
"Friendly and polite technicians"

Mr & Mrs D. of Bodmin - 1st September 2011 - job ref 19977
"Very good service, cant think of any queries, contact name always available "

Mr W. of Bodmin - 29th August 2011 - job ref 20255
"Every employee who visited was informative, helpful and very courteous "

Mrs R. of Taunton - 26th August 2011 - job ref 19982
"Your staff at all levels are courteous and helpful. Thank you for dealing with such a stubborn problem so efficiently"

Mrs. F. of Torrington - 25th August 2011 - job ref 20276
"All of the men who came here very very nice and helpful. "

G. of London - 24th August 2011 - job ref 20272
"The team that came to us were well led, motivated, caring and very effective. I would not hesitate to recommend to any other church hit by an arson attack. Thank you Richfords "

Mrs J. of Truro - 22nd August 2011 - job ref 20239
"Non Excellent "

N. of Shepton Mallet - 22nd August 2011 - job ref 20275
"Great service, very pleased with Richards and their staff "

. of St. Ives - 15th August 2011 - job ref 20123
"Very grateful for the attention we received particularly from James in moments when our inexperience was very unhelpful. Monitoring inspectors excellent "

Mr C. of Penzance - 28th July 2011 - job ref 20273
"It was only late in that i discovered your fire cleaning services - would you benefit from advertising on a higher profile?"

Mr P. of Redruth - 25th July 2011 - job ref 20267
"Excellent service, thank you"

Mr & Mrs H. of Redruth - 18th July 2011 - job ref 20266
"Kyle was more than helpful and very considerate due to my husbands illness, a really nice chap to have in my house. We would always tell about how brilliant your company is. Thank you for everything."

N. of Redruth - 15th July 2011 - job ref 19598
"None, a fantastic service."

K. of Hayle - 15th July 2011 - job ref 20269
"None thank you. Nicky was very helpful and reassuring thanks"

Mrs P. of Par - 15th July 2011 - job ref 19862
"All personnel staff who came to my house were very helpful, easy to talk to and reassuring. Every member of staff excellent."

Mr H. of Stratford-upon-Avon - 11th July 2011 - job ref 20212
"Apologies for late reply. Very pleased with thoroughly professional service."

Mrs E. of Barnstaple - 11th July 2011 - job ref 20264
"Service was excellent, slight delay in time of flood to receiving drying equipment but very prompt thereafter."

Mrs & Miss S. of Braunton - 7th July 2011 - job ref 20189
"Thank you - you made an upsetting and difficult situation easy and straight forward."

Mrs T. of Newton Abbot - 6th July 2011 - job ref 20117
"Your pro active and informative staff, together with a professional and friendly approach on site helped us through this stressful experience. Thank you very much."

Mr A. of Bude - 27th June 2011 - job ref 20219
"None. A first class service. These employees are a credit to your company. A big thank you for all of there hard work"

B. of Beaworthy - 10th June 2011 - job ref 20185
"We were pleased with Richfords friendly service - thank you"

Mr & Mrs B. of Camborne - 8th June 2011 - job ref 20211
"Service was excellent"

Dr S. of Redruth - 3rd June 2011 - job ref 19930
"Very pleased with service and have mentioned you to lots of people."

Mr D. of Barnstaple - 16th March 2011 - Commercial Escape of Water - job ref 20102

"None, just keep doing what your doing. thank you for the service you provided."

Mr W. of Redruth - 16th March 2011 - Domestic Fire Damage - job ref 19971

"I have already spoken to Steven with about how pleased we were."

Mr S. of Braunton - 10th March 2011 - Domestic Escape of Water - job ref 20114

"the young man that attended was always on time and extremely polite and pleasant."

Mrs S. of - 10th March 2011 - Commercial Escape of Water - job ref 20103

"Very prompt. Men were very nice indeed."

Mr F. of Par - 9th March 2011 - Domestic Storm Flooding - job ref 19894

"Job extremely well done."

Mr & Mrs D. of Wadebridge - 9th March 2011 - Domestic Escape of Water - job ref 20136

"We were delighted with the service and the help from the technicians"

Miss S. of Redruth - 9th March 2011 - Domestic Escape of Water - job ref 19909

Thank you Nikki!"

Mr H. of Barnstaple - 7th March 2011 - Domestic Escape of Water - job ref 19949

"Excellent service - well done"

Mrs S. of Exeter - 4th March 2011 - Commercial Escape of Water - job ref 19813

"The staff at Richfords were so nice and very understanding. I could not have asked for better."

Mr B. of Plymouth - 4th March 2011 - Commercial Sewage Flooding - job ref 20139

"Rapid response and great communication from Paddy"

Mrs T. of Saltash - 3rd March 2011 - Commercial Escape of Water - job ref 19995

"Many thanks for your help - the service was faultless from start to finish despite it being a busy period for you."

Mr W. of Lostwithiel - 3rd March 2011 - Commercial Storm Flooding - job ref 19839

"Overall I dont think anyone could have done better."

Mr N. of Beaworthy - 1st March 2011 - Domestic Escape of Water - job ref 20004

"Excellent service, very grateful thank you."

Mr W. of Holsworthy - 28th February 2011 - Commercial Escape of Water - job ref 20018

"Couldnt think of any improvements"

Mr L. of Plymouth - 25th February 2011 - Commercial Escape of Water - job ref 20081

"Excellent service, cannot praise you highly enough."

Mr O. of Truro - 24th February 2011 - Commercial Storm Damage - job ref 20061

"Excellent service and care"

Mr L. of South Molton - 23rd February 2011 - Domestic Escape of Water - job ref 19917

"Your people were marvellous in appauling weather conditions and when absolutely exhausted. I could not be more grateful or recommend them more."

Mrs W. of St. Ives - 23rd February 2011 - Commercial Escape of Water - job ref 20033

"A brilliant team work, Aubrey was professional, helpful and reliable. He gave us complete confidence in our crisis. Many thanks"

Mr B. of Holsworthy - 22nd February 2011 - Domestic Escape of Water - job ref 20077

"I can say no more except thank you very very much."

Mr M. of Bideford - 17th February 2011 - Domestic Escape of Water - job ref 20050

"Both of the technicians were professional, efficient and polite, the leader was particulary organised and explained exactly what they were doing and why - a credit to your company"

Mrs R. of St. Austell - 16th February 2011 - Commercial Carpet Cleaning - job ref 20105

"A pleasure to deal with as always from start to finish. The office girls are fab and Trevor is so efficient and always does a fantastic job. Thanks once again."

M. of Holsworthy - 16th February 2011 - Commercial Escape of Water - job ref 19900

"Thank you for your quick response in a time of severe weather conditions"

Mrs N. of St. Austell - 16th February 2011 - Domestic Escape of Water - job ref 19814

"The continuity provided by having the same staff deal the problem was extremely helpful as several visits were required."

Mrs M. of Chulmleigh - 14th February 2011 - Domestic Escape of Water - job ref 19911

"Brilliant service, very nice chaps. Thank you"

Mr L. of Truro - 14th February 2011 - Commercial Escape of Water - job ref 20062

"Excellent as usual"

Mrs H. of Bodmin - 10th February 2011 - Domestic Storm Flooding - job ref 19861

"We were delighted with your service, always polite, punctual and professional and friendly."

Mr P. of Bude - 9th February 2011 - Domestic Escape of Water -job ref 19912

"Absolutley delighted with the service and support you provided. Thank you so much."

Mr B. of Bideford - 7th February 2011 - Domestic Escape of Water -job ref 19933

"None, very good."

Mrs N. of St Ives - 2nd February 2011 - Commercial Escape of Water - job ref 19784

"I would recommend Richfords to friends and family"

Mrs W. of Swansea - 1st February 2011 - Domestic Escape of Water - job ref 19924

"A big thank you to the man who came, he was very professional, friendly and left the house clean and tidy."

Mr S. of Par - 28th January 2011 - Commercial Storm Flooding - job ref 19833

"Carry on with the same friendly, prompt and professional service."

Mrs R. of St. Austell - 19th January 2011 – Storm Flooding - job ref 19840

"It is helpful from experience to have someone you know/recognise coming to help. I was glad to have had one team I knew I could trust and depend upon. Thank you. Thank you for helping me cope with a horrendous life event. Steve and team were first class and everything was professionally actioned and carried out. Thank you James for all your help and support."

Mrs G. of Bideford - 19th January 2011 – Burst pipe - job ref 19988

We were happy with the results and the speed of reaction."

Mr O. of Callington - 17th January 2011 – De-soiled Property - job ref 19974

"All work carried out and communication was at a very high standard. All Richfords staff were professional and courteous at all times."

Mr O. of St. Austell - 6th January 2011 – Commercial Strom Flooding - job ref 19836

"None - a highly professional team with excellent management. Your carpet cleaner Trevor is an excellent ambassador for your company. Our sincere grateful thanks for all your efforts."