Testimonials from 2008

The feedback on this page comes from a wide variety of jobs Richfords have successfully completed such as fire damage, flood damage, toxic mould (mold) remediation, bio-remediation, building drying, dehumidifying, smoke damage, odour elimination, decontamination, heritage building restoration, carpet cleaning and graffiti removal.

As part of our continuous loop quality assurance program Richfords operate a customer satisfaction survey. The following comments are extracted from those survey forms. (Original documents available for inspection at Richfords head office.)

Testimonials

Mr G. of Cullompton, Devon - 22nd December 2008 – Storm Flooding - job ref 18508

"Very satisfied. Excellent service."

 

Mrs H. of Honiton, Devon - 22nd December 2008 – Storm Flooding - job ref 18514

"Very quick service & reliable, pleasant technicians."

Mrs W. of Honiton, Devon - 19th December 2008 – Storm Flooding - job ref 18517

"Grateful to Nikki & Becky for sorting out the contents for my tenant."

Mr D. of Truro, Cornwall - 17th December 2008 – Escape of Water - job ref 18545

"Very impressed by your overall efficiency."

S. of St. Columb, Cornwall - 17th December 2008 – Escape of Water - job ref 18541

"I would just like to thank everybody who helped to sort out the mess! Your work was amazing and much appreciated. Thank you."

Mr O. of Braunton, Devon - 12th December 2008 – Flooding - job ref 18540

"Thank you for prompt and excellent service. It makes our life so much easier to deal with the problems we had!"

H. of Truro, Cornwall - 11th December 2008 – Decontamination - job ref 18555

"The whole job was carried out quickly and professionally - thank you."

B. of Barnstaple, Devon - 5th December 2008 – Storm Flooding - job ref 18524

"Really friendly and helpful - would definitely use Richfords again."

 

Mr I. of Redruth, Cornwall - 4th December 2008 – Fire - job ref 18309

"We always found the people attending very helpful and cheerful, even when doing the most difficult of jobs."

Dr K. of Plymouth, Devon - 28th November 2008 – Fire - job ref 18530

"A smooth, trouble free service. Thank you."

Miss S. of Budleigh Salterton, Devon - 27th November 2008 – Escape of Water - job ref 18498

"All operators who visited were extremely kind & helpful in cooperating to make us comfortable and complete the work as efficiently as possible. We extend our thanks to them all."

Mrs E. of Plymouth, Devon - 26th November 2008 – Flooding - job ref 18442

"Superb service, willing, caring, efficient - a great company to deal with. Receptionists/telephone people - wonderful!"

Mrs M. of Taunton, Somerset - 24th November 2008 – Flooding - job ref 18477

"I was most impressed at the commencement of your services, your office and also the operator who first came."

 Mr S. of St. Austell, Cornwall - 24th November 2008 – Flooding - job ref 18535

"Thank you very much for coming back again that day!"

 

Miss P. of Saltash, Cornwall - 7th November 2008 - job ref 18390 - Flood Damage

"At what was an incredibly difficult and emotional time I found myself very supported, understood and cared for through the actions of your staff, especially Nikki and Becky. I was able to continue nursing my father until his death, then handle all that followed knowing the matter of the second flooding of the lodge was in very capable and expert hands. I thank you ALL most sincerely for your support, actions taken and outcome...."

Mrs L. of Saltash, Cornwall - 5th November 2008 - job ref 18389 - Sewage Contamination

"The work was carried out with great care and efficiency and exceeded all expectations"

 Mrs V. of Penzance, Cornwall - 5th November 2008 - job ref 18476 - Plumbing Leak

"Many thanks for a job well done, good team"

Mrs B. of Camborne, Cornwall - 3rd November 2008 - job ref 18488 - Damp Building

"Kyle was delightful and she can’t thank him enough for the work that he did. He is an asset to our company "

Mrs H. of St. Columb, Cornwall - 3rd November 2008 - job ref 18482 - Flooding

"Very professional and prompt. (Excellent!)"

Mr G. of Perranporth, Cornwall - 30th October 2008 - job ref 18373 - Plumbing Leak

"Staff were pleasant/informative and understanding"

Mrs F. of Guildford, Surrey - 27th October 2008 - job ref 18474 - Plumbing Leak

"All staff very friendly and helpful"

Mr P. of Worcester - 27th October 2008 - job ref 18447 - Storm Damage

"Very pleasant company to deal with, carpet fitter very helpful in particular"

Mrs D. of Penzance, Cornwall - 21st October 2008 - job ref 18398 - Flooding

"Very pleasant staff."

 Mr W. of Morpeth, Northumberland - 20th October 2008 - job ref 18455 - Storm Flooding

"Could not fault Chris or Aubrey in handling above task, really satisfied"

Mrs H. of Looe, Cornwall - 20th October 2008 - job ref 18446 - Plumbing Leak

"First class service yet again! Well-trained staff and superb communication, a real pleasure to deal with. Well done."

Mr D. of Torrington, Devon - 15th October 2008 - job ref 18481 - Sewage Ingress

"The service was excellent, I would recommend you to anyone. Thanks once again for everything."

Mrs B. of Okehampton, Devon - 14th October 2008 - job ref 18465 - Plumbing Leak

"Your service was very good, the technician was very helpful and polite, thank you very much. I am sure the damage would have been worse without your efforts."

Mrs R. of Bude, Cornwall - 13th October 2008 - job ref 18431 - Flooding

"Excellent service and staff."

Mr B. of Wadebridge, Cornwall - 13th October 2008 - job ref 18358 - Sewage Flooding

"Both the technicians that came here were extremely efficient and polite (But I hope I don’t see them again!!!)"

 Mr S. of Par, Cornwall - 13th October 2008 - job ref 18427 - Carpet Cleaning

"First class trouble free service"

Mr V. of South Molton, Devon - 13th October 2008 - job ref 18422 - Domestic Fire Damage

"First class service, thanks."

Mr B. of St. Austell, Cornwall - 6th October 2008 - job ref 18409 - Escape of Water

"Your technicians were most courteous and helpful, offering friendly, informative answers to my questions. I am very satisfied with the service."

Mrs P. of Falmouth, Cornwall - 6th October 2008 - job ref 18436 - Plumbing Leak

"Your staff were very helpful"

 Mr D. of Penzance, Cornwall - 2nd October 2008 - job ref 18374 - Water Leak

"Your technicians were most kind, efficient and caring - thank you very much"

Mr D. of Braunton, Devon - 24th September 2008 - job ref 18438 - Storm Damage

"We were very satisfied with everything"

Mrs B. of Penryn, Cornwall - 24th September 2008 - job ref 18382 - Washing Machine Leak

"Very helpful staff"

Dr F. of Newton Abbot, Devon - 19th September 2008 - job ref 18333 - Flooding

"Very pleased"

 Ms L. of Holsworthy, Devon - 18th September 2008 - job ref 18360 - Washing Machine Leak

"Friendly, efficient staff"

Mrs R. of Truro, Cornwall - 18th September 2008 - job ref 18399 - Carpet Cleaning

"The two men that came were quite helpful and very charming, thank you"

Mrs M. of St. Ives, Cornwall - 17th September 2008 - job ref 18381 - Domestic Fire Damage

"We only had a small fire but it was very worrying and a tremendous shock. Every single member of Richfords whom we had dealings with have been exemplary, showing empathy, care and consideration. Thank you so much"

Mrs F. of Truro, Cornwall - 17th September 2008 - job ref 18392 - Flooding

"I was very impressed at how quickly you acted on behalf of my property and at how well you dealt with everything for me. The service I received was very satisfactory."

Mrs P. of St Austell, Cornwall - 17th September 2008 - job ref 18394 - Flood Damage

"Nikki and another young lady I spoke to over the phone were most courteous and helpful. Many thanks."

Mr C. of Truro, Cornwall - 16th September 2008 - job ref 18383 - Commercial Fire Damage

"All work done well and efficiently. Very pleasant and helpful people all round."

Mr W. of Shaftsbury, Dorset - 15th September 2008 - job ref 18287 - Flood

"Very helpful and considerate"

Miss C. of Truro, Cornwall - 12th September 2008 - job ref 18414 - Storm Damage

"Quick response and efficient working of problems."

Mr & Mrs B. of Kingsbridge, Devon - 11th September 2008 - job ref 18341 - Sewage Flooding

"Overall we felt all members of your staff provided an excellent service"

Mr  & Mrs A. of Lemington Spa, Warwickshire - 9th September 2008 - job ref 18095 - Storm Flooding

"Chris was very courteous. Following his concerns all drains have been examined and flushed out."

Mrs Y. of Plymouth, Devon - 29th August 2008 - job ref 18337

"We were entirely satisfied with your service"

 Miss B. of Penzance, Cornwall - 28th August 2008 - job ref 18387

"Excellent service and response time"

Mr A. of Radstock, Somerset - 27th August 2008 - job ref 18274

"I am very impressed by the attentiveness, promptness & politeness  of your team"

Mrs M. of Exeter, Devon - 21st August 2008 - job ref 18362

"Thank you so much your contractor couldn't have worked harder."

Mr M. of Helston, Cornwall - 20th August 2008 - job ref 18334

"The technician was very professional, did a good job with little impact on the running of the centres activities at the time."

Mr B. of St. Austell, Cornwall - 14th August 2008 - job ref 18348

"Your staff were very helpful and carried out a very good clean up. Thank you"

Mrs B. of St. Austell, Cornwall - 11th August 2008 - job ref 18350

"Very polite and helpful and understanding"

Mr B. of Liskeard, Cornwall - 11th August 2008 - job ref 18338

"Good job all round, thanks very much for such good advice."

 Ms B. of Penryn, Cornwall - 8th August 2008 - job ref 18344

"I felt the service I received was brilliant, I would not hesitate to use Richfords again."

Mrs C. of Camborne, Cornwall - 7th August 2008 - job ref 18336

"Telephonist very helpful in answering queries."

Mr W. of Callington, Cornwall - 6th August 2008 - job ref 18281

"All very good, was a big help to us at a difficult time."

 Mrs N. of St. Ives, Cornwall - 25th July 2008 - job ref 18269

"The girls on the phone are smashing."

Mrs S. of Penryn, Cornwall - 24th July 2008 - job ref 18315

"Very good company. I have not had dealings with such pleasant, helpful people for a long time."

Mr M. of Plymouth, Devon - 24th July 2008 - job ref 18306

"Next time I get flooded out I will telephone you immediately. Thank you."

Mr P. of Truro, Cornwall - 23rd July 2008 - job ref 18247

"For the various leaks/floods this premises has had over the years it has always been a relief to know that Richfords will attend promptly to offer their assistance."

Mrs R. of Saltash, Cornwall - 23rd July 2008 - job ref 18303

"Please thank the boys for all their efforts and especially their co-operation and communication."

Mrs P. of Newquay, Cornwall - 21st July 2008 - job ref 18326

"Many thanks to your technicians who were very efficient and helpful. Highly recommended. Thank you"

Mr T. of Salcombe, Devon - 21st July 2008 - job ref 18131

"We had help at all times from Michael Cooper who gave us 110%. Steve who came to the flat was excellent, very thorough. Chris spoke to us when it happened, and told us what would happen, this was very helpful. Thank you all"

 Mr S. of Colyton, Devon - 21st July 2008 - job ref 17446

"I am quite satisfied with the work thank you"

 Mrs G. of Taunton, Somerset - 8th July 2008 - job ref 18264

"Your technicians behaved with professionalism and courtesy, for which I thanked them at the time. Very pleased."

Mrs V. of Exeter, Devon - 7th July 2008 - job ref 18118

"11/10. Everything was taken care of for us and your staff were wonderful. Thank you one and all."

Mr H. of Penryn, Cornwall - 7th July 2008 - job ref 18284

"Technicians and phone service superb, I am a difficult person to please with customer service but I think it was exceptional."

Mr M. of Camborne, Cornwall - 7th July 2008 - job ref 18214

"All operatives very polite and punctual."

Mr W. of Falmouth, Cornwall - 3rd July 2008 - job ref 18278

"Your men were helpful and they arrived when they said they would. We were kept informed of procedures at all times. Good communication."

Mr R. of Dawlish, Devon - 2nd July 2008 - job ref 18238

"Your team did a very good and prompt job."

 Mr B. of St. Ives, Cornwall - 2nd July 2008 - job ref 18226

"All staffs people skills are amazing, helped me feel that an awful situation wasn't quite so bad. A service that you don’t seem to find much anymore, whatever your paying them they deserve more. Many thanks for all your help."

Mrs D. of Bodmin, Cornwall - 2nd July 2008 - job ref 18242

"The two men that came could not have been nicer, very polite and cheerful which helps in this sort of situation. Well done to both men."

Miss G. of Liskeard, Cornwall - 30th June 2008 - job ref 18282

"Stephen, Shaun and Chris were excellent. Their calm professionalism helped to minimise the shock of the catastrophe. They were kind, assured and worked very hard taking everything in their stride. We could have not wished for a better team."

Mr B. of St. Austell, Cornwall - 25th June 2008 - job ref 18218

"Very keen, good workers. Polite and skilled."

 Miss G. of Truro, Cornwall - 21st June 2008 - job ref 18223

"Very professional and flexible, prompt service"

Mrs G. of Plymouth, Devon - 19th June 2008 - job ref 18230

"Thank you for your prompt help"

Mr P. of Callington, Cornwall - 17th June 2008 - job ref 18288

"Appreciated the phone call to say late due to traffic and Shaun’s promised phone calls back, nice to see you kept to your word, these good manners can be rare today, well done."

Mr H. of Truro, Cornwall - 16th June 2008 - job ref 18253

"I found that both Becky Corner and Shaun were very professional and efficient."

Mrs R. of Liskeard, Cornwall - 12th June 2008 - job ref 18228

"Thank you very very much"

Dr W. of Holsworthy, Devon - 11th June 2008 - job ref 18248

"Two very well mannered employees"

Mrs L. of Morley, Leeds - 9th June 2008 - job ref 17977

"Chris, the engineer who came to our home on a number of occasions was absolutely brilliant.  Charming, polite and explained everything so I could understand"

Mrs B. of Falmouth, Cornwall - 6th June 2008 - job ref 18022

"All very efficient and polite, many thanks"

 Mr M. of Ledbury, Herefordshire - 6th June 2008 - job ref 17888

"Would be happy to recommend your services"

 Mr P. of Holsworthy, Devon - 5th June 2008 - job ref 18030

"I could not have expected anyone to have done more for us. Everyone was outstanding, not just the people who helped here at west-down, but the people at the other end of the telephone and the people who did the laundry. You made the task stress free for us. Thank you one and all."

Mrs O. of Helston, Cornwall - 4th June 2008 - job ref 18160

"I found your service very efficient and all of your staff from the girls at the office to all the staff that came to my house very pleasant and helpful. Explaining all along the procedures they were undertaking and reassuring me. Thanking all of you."

Mr S. of Helston, Cornwall - 29th May 2008 - job ref 18224

"I couldn't have had a better service, thank you."

Mrs R. of Camborne, Cornwall - 22nd May 2008 - job ref 17974

"Helpful, supportive staff, thank you."

 D. of Exeter, Devon - 20th May 2008 - job ref 18023

"Really pleased with service - always prompt and explained situation. Brilliant customer care. Thank you!"

Mrs E. of Hull - 9th May 2008 - job ref 17798

"As a layperson observing your operation we were very impressed with the process. You set out to dry our home out and that’s exactly what you did. Thank you."

Mr M. of Helston - 8th May 2008 - job ref 18158

"The best service"

Miss G. of Penryn, Cornwall - 6th May 2008 - job ref 18143

"Everyone was really helpful from admin/customer care staff. I would really recommend the great builder that you used."

 Mr R. of Falmouth, Cornwall - 28th April 2008 - job ref 18174

"Thank you very much."

Mrs S. of Penzance, Cornwall - 28th April 2008 - job ref 18053

"My property Gweal Brooth was in a terrible state following the break in. It was a great relief to have the house cleared up in such a professional manner. Thank you very much."

Mrs S. of Calstock, Cornwall - 24th April 2008 - job ref 18153

"Extremely impressed with the prompt and efficient service provided. Many thanks."

Mr & Mrs F. of Bideford, Devon - 16th April 2008 - job ref 18177

"Mrs Fletcher said she is happy with everything has been done and was extremely pleased with our service - especially as she could just get on with lambing season. Staff were very pleasant, responsible, clean and nice to have in the house"

Mr & Mrs L. of Totnes, Devon - 16th April 2008 - job ref 18185

"Did the job well and were very efficient"

Mr. S. of Beaworthy, Devon - 9th April 2008 - job ref 18097

"We cant speak highly enough of your staff. We were treated with the utmost consideration at a most vulnerable time and all the work was carried out with confidence."

Mr C. of Umberleigh, Devon - 4th April 2008 - job ref 18161

"We were very impressed by your service. Your engineer did a really thorough job and was courteous and professional"

Miss B. of Helston, Cornwall - 31st March 2008 - job ref 18106

"Thanks very much, a great job done and lovely friendly people to deal with."

Mr and Mrs. G. of Falmouth, Cornwall - 27th March 2008 - job ref 18082

"I would like to thank you very much for your help. Although we would never want a flood again it helped us through a very stressful time having such wonderful support from Mike Western at Davies and all the team at Richfords, especially Kyle who was here most of the time. We have been very happy with you company for the past 5 years and have recommended you to other businesses locally."

Mr T. of Launceston, Cornwall - 14th March 2008 - job ref 18127

"Could not fault the person who did the work"

Mrs H. of Newton Abbott, Devon - 28th February 2008 - job ref 17960

"Very courteous & pleasant service"

Mr and Mrs S. of Camelford, Cornwall - 28th February 2008 - job ref 18078

"Decent people who did their job properly"

Mrs. L. of Bideford, Devon - 28th February 2008 - job ref 18076

"Staff polite, friendly & efficient.  Work carried out competently"

Miss K. of Bristol - 27th February 2008 - job ref 18036

"I thought Stephen was excellent, hard working, tidy and really informative.  Thank you, it helped in a very stressful time."

 Mr P. of Breage, Cornwall - 27th February 2008 - job ref 18064

"All staff encountered were very professional and understanding about constraints when working in schools e.g. vehicles in playgrounds, children’s safety"

Dr F. of Bristol - 25th February 2008 - job ref 18070

"Very impressed by courteous, prompt and highly professional service."

Mr R of St. Austell, Cornwall - 25th February 2008 - job ref 18103

"Receptionist great - really friendly & fitted us in when it was suitable for us. Guys great & very obliging, thank you."

Mrs F. of Hatherleigh, Devon - 20th February 2008 - job ref 18062

"Very polite, tidy, good job"

 Mr F. of Par, Cornwall - 20th February 2008 - job ref 18080

"Very good service, this is the second time in 3 months we have used Richfords- both times very satisfied- thank you"

Mr. F. of Bideford, Devon - 12th February 2008 - job ref 18015

"'Very good job."

Mrs C. of Marhamchurch, Cornwall - 10th February 2008 - job ref 18073

"'Owing to the amount of damage it was not possible for immediate repair work to be done. I was however, very impressed with the speed of getting someone out to me and the overall inspection and thoroughness.'"

Mr. H. of Bideford, Devon - 7th February 2008 - job ref 18067

"'Both representatives were most helpful and agreeable and the telephone service was excellent."

Mr. L. of Bude, Cornwall - 6th February 2008 - job ref 18061

"'We were delighted with the service we received. You all made things so much easier. Thank you.'"

Mrs C. of Bodmin, Cornwall - 4th February 2008 - job ref 18005

"'Chris and Kyle were very understanding and very efficient'."

Mr P. of Barnstaple, Devon - 1st February 2008 - job ref 18059

"'Michael was very helpful, I will keep your details on file and send a copy of your brochure to our letting agency - 'Helpful Holidays' at Chagford who didn't seem to know about you and your work. I'm sure there are many things you could help with amongst their home owners!'"

Mr T. of Penzance, Cornwall - 31st January 2008 - job ref 18089

"'Thanks for your prompt attention."

Mr B. of Redruth, Cornwall - 31st January 2008 - job ref 18063

"'Very helpful."

Mr S. of Truro, Cornwall - 30th January 2008 - job ref 17954

"Very pleased that yours was the firm recommended. At the time we were in a state of shock and uncertain of how to proceed. Your staff dealt with the various aspects in the reassuring, competent way we really needed."

Mrs. F. of Camelford, Cornwall - 30th January 2008 - job ref 18048

"The two gentlemen I had were great, polite and most helpful. I give them both 10 out of 10."

Mr A. of Bodmin, Cornwall - 29th January 2008 - job ref 18017

"We could not have wished for a better service or nicer staff."

 Mr S. of Bideford, Devon - 28th January 2008 - job ref 18071

"Good communication - well organised. Thank you."

 M. of Penryn, Cornwall - 28th January 2008 - job ref 18052

"Thank you for a job well done."

Mr D . of Truro, Cornwall - 28th January 2008 - job ref 18044

"I would recommend your company to anyone."

Mr D. of Torpoint, Cornwall - 21st January 2008 - job ref 18018

"Thanks for your professionalism."

 

Mr C. of Okehampton, Devon - 16th January 2008 – Domestic Escape of Water - job ref 17970

"Efficient service."

Mrs D. of Honiton, Devon - 14th January 2008 – Furniture Restoration - job ref 17862

"You gave a helpful and professional service, restoring our home to a high standard. The cheque for replacing the television was fairly prompt as I recall. We are generally very satisfied with your service."

 Mrs S. of Truro, Cornwall - 14th January 2008 – Commercial Storm Damage - job ref 17950

"'Very nice people to deal with at a time of mild crisis!!."

Mr M. of Truro, Cornwall - 11th January 2008 – Domestic Escape of Water -job ref 18006

"I was very pleased with the speed and thoroughness that you carried out the work. I appreciated the knowledge and friendliness of your technicians. Thank you."

Mr C. of Torquay, Devon - 11th January 2008 – Domestic Sewage flood - job ref 17987

"Service was prompt and work carried out was very satisfactory. Workmen were polite, helpful and human. Follow-up calls from office to check everything was ok was a bonus and unexpected."

 B. of Newquay, Cornwall - 9th January 2008 – Domestic Escape of Water - job ref 18007

"A prompt, efficient, friendly and helpful service from the initial phone call to the gentleman who came and the electrician who was called in. Thank you for this - much appreciated and comforting at a stressful time."

Mrs B. of Penzance, Cornwall - 9th January 2008 – Domestic Sewage Flood - job ref 17965

"Very helpful."

 Mrs D. of Falmouth, Cornwall - 3rd January 2008 – Domestic Water Leak - job ref 18031

"Very satisfied with service provided."

Mr. R. of Fowey, Cornwall - 2nd January 2008 – Domestic Water Damage - job ref 17976

"Staff all most pleasant and helpful."