Testimonials from 2007

As part of our continuous loop quality assurance program Richfords operate a customer satisfaction survey. The following comments are extracted from those survey forms. (Original documents available for inspection at Richfords head office.)

Testimonials

Mrs. S. of Tavistock - 27th December 2007 – Domestic Water Leak - job ref 17994

"The young man who provided the completion certificate was very polite'."

Mr C. of Penzance - 21st December 2007 – Domestic Carpet Cleaning - job ref 18012

"Very good service - Friendly and helpful staff. Thank you'."

Mrs C. of Helston - 19th December 2007 – Carpet Repair - job ref 17255

"Nicola is perfect in your front house. Very good!'"

Mrs T. of South Molton - 19th December 2007 – Domestic Sewage Flood - job ref 17748

"I would like to mention that Shaun has been an excellent representative of your firm and has done all in his power to help us'."

Mr B. of Lechlade - 15th December 2007 – July Flooding - job ref 17771

"Splendid service. Many thanks to Nicky and all the team'."

Mr M. of Liskeard - 15th December 2007 – Domestic Escape of Water - job ref 17985

"The staff members who came here were very kind and supportive as well as efficient and courteous. Many thanks to them."

Mr T. of St. Ives - 15th December 2007 – Commercial Water Damage - job ref 17963

"Chris, who arrived very promptly was brilliant'."

 D. of Bodmin - 11th December 2007 – Domestic Water Leak - job ref 17975

"We were always telephoned 1st with times of calling and they always turned up on time. Very courteous and efficient'."

Mr and Mrs M. of Beverley - 7th December 2007 – July Flooding - job ref 17749

"We very much appreciated your services and the professional way in which everything was done. Communication was excellent, we were kept informed even though we were away from the property. Chris was a real gentleman, very kind and considerate in a very difficult situation.'"

Mr P. of St.Ives - 6th December 2007 – Commercial Water Leak - job ref 17979

"Prompt and efficiant. Thank you'."

Mrs P. of Fowey - 30th November 2007 – Commercial Water Leak - job ref 17961

"I love Chris and Simon and Kyle and Nicky! I have already written to your M.D. to say what a wonderful group of 'operatives' you have on your team. They were so kind - helpful - cheerful and caring. If only every situation in life was dealt with in this manner. Thank you.'"

Ms B. of Par - 30th November 2007 – Commercial Fire Damage - job ref 17967

"Always very helpful'"

Dr N. of Beverley - 26th November 2007 – July Flooding - job ref 17866

"Wish you were called in earlier. Very grateful for the car and consideration shown throughout by Chris'."

Mr J. of Helston - 26th November 2007 – Domestic Water Leak - job ref 17969

"Nice to have everything explained'"

Mr J. of Totnes - 23rd November 2007 – Domestic Sewage Flood - job ref 17953

"Everything was excellent. Hope never to see you again!'"

Miss Q. of Marazion - 23rd November 2007 – Domestic Fire - job ref 17922

"All staff really helpful and work donequickly and efficiently. Thank you!'"

Mrs P. of Redruth - 21st November 2007 – Domestic Escape of Water - job ref 17966

"Excellent service' "

Mr H. of Plymouth - 19th November 2007 – Domestic Sewage Flood - job ref 17941

"Very satified'."

Mr E. of St. Austell - 19th November 2007 – Domestic Mains Pipe Burst - job ref 17931

"Well Done'"

Mrs H. of Falmouth - 16th November 2007 – Domestic Water Escape - job ref 17948

"All perfect!'"

Mrs R. of Penryn - 16th November 2007 – Domestic Escape of Water - job ref 17926

"I would not hesitate to recommend Richfords!"

Mrs G. of Truro - 15th November 2007 - Domestic Escape of Water - job ref 17957

"Very good.'"

MR & Mrs D. of Penzance - 15th November 2007 – Domestic Mould Investigation - job ref 17393

"Your workforce are the politest and neatest and tidiest people to work in my house. THANK YOU!!!'"

 M. of Goole - 15th November 2007 – Domestic Storm Flooding - job ref 17759

"Overall the result was achieved. Good advice when discussing progrees with engineer.'"

Mr & Mrs H. of Beverley - 14th November 2007 – July Flooding - job ref 17855

"1st class. Chris was a gent.'"

Mrs P. of Moreton-in-Marsh - 13th November 2007 – July Flooding - job ref 17832

"Many thanks for attending my house to inspect the flood damage'."

Mr C. of Cheltenham - 13th November 2007 – July Flooding - job ref 17933

"I did not know that such service existed and we were delighted with the results and would certainly use you again. Particularly helpful and intelligent workmen came.'"

Mr Mrs K. of Cheltenham - 13th November 2007 – July Flooding - job ref 17810

"Very pleased with the service, most helpful. The rug is fine and the drying our went very well."

 C. of Wadebridge - 13th November 2007 – Trauma Scene clean up - job ref 17924

"All the staff were very helpful from the lady on the phone to the gentleman who came to see me'."

 H. of Falmouth - 13th November 2007 – Domestic Escape of Water - job ref 17821

"Your company was very good and Shaun was very professional"

Mrs C. of Newton Abbot - 9th November 2007 – Commercial Escape of water - job ref 17882

"very pleased that you took the time to call in and check that all was well when we were away for the week. Many thanks."

Mrs L. of Newquay - 2nd November 2007 – Commercial Fire - job ref 17786

"I've used you in the past and you've always been really good."

Mrs F. of Newquay - 1st November 2007 –Commercial Fire Damage - job ref 17850

"Very happy, thank you very much."

Mr G. of Tavistock - 31st October 2007 – Domestic Escape of Water - job ref 17890

"Terry said that he has told the NFU that we are the best cmpany they have ever delt with. Everyone was very heplful , they couldn't be happier. Thank you"

Ms M. of Nr Eversham - 30th October 2007 – Domestic Storm Damage - job ref 17826

"Excellent Service - responsive & reliable"

Mr A. of Paignton - 25th October 2007 – Domestic Storm Damage - job ref 17835

"Excellant Service"

 S. of Truro - 23rd October 2007 – Domestic Carpet Cleaning - job ref 17918

"You did what we asked and it was good. No complaints whatsoever!"

Mrs P. of Penzance - 17th October 2007 – Domestic Escape of Water - job ref 17839

"Your Service was prompt and efficient, courteous, switchboard helpful, polite, a positive you could actually help.  Your Man on the job technician, very helpful, very efficient, and very kind.  Thank you for helping a very stressed senior citizen at a time of difficulty and anxiety."

Mr P. of Sidmouth - 17th October 2007 – Domestic Escape of Water - job ref 17876

"Your staff was one of the nicest workment we have ever had with insurance matters.  Level headed good sense all round."

Mrs S. of Fowey - 17th October 2007 – Domestic Water Damage - job ref 17327

"I would recommend your company 100%!"

Mrs and Mrs K. of Penzance - 11th October 2007 – Domestic Escape of Water - job ref 17799

"Many thanks to all the staff at Richfords who were so helpful to us after the escape of water in our home"

Mrs H. of Bampton - 3rd October 2007 – July Flooding - job ref 17770

"Steven Richford was most helpful and talked us through and left us hope that anything was possilble & all would be normal in the end "

Ms S. of Winkleigh - 28th September 2007 – Domestic Carpet Cleaning - job ref 17863

"very helpful and considerate service"

 

Mrs K. of Helston - 21st September 2007 – Domestic Plumbing Leak - job ref 17780

"Thank you all, for all of your help"

Mrs D. of Drybrook - 18th September 2007 – Gloucestershire Flooding - job ref 17792

"Very good service friendly and always on time  "

Mr B. of Delabole - 11th September 2007 – Domestic Plumbing Leak - job ref 17523

"No problems what so ever."

Mrs P. of Torquay - 10th September 2007 – Commercial Storm Flooding - job ref 17834

"Work carried out very professionally, with a pleasant and friendly manor.

Mr K. of Looe - 10th September 2007 – Commercial Escape of Water - job ref 17742

"Quite happy with everything, Steve very efficient and; helpful."

Mrs R. of Penzance - 10th September 2007 – Domestic Escape of Water - job ref 17764

"Extremely Nice guys, they where quietly sympathetic "

Mrs V. of Bideford - 10th September 2007 – Commercial Sewage Flooding - job ref 17801

"Excellent Service "

Ms G. of Mousehole - 20th August 2007 -Domestic Escape of Water - job ref 17743

"Thoroughly satisfied with promptness in the commencing the work; carrying it out very efficiently - can only say “thank you"

Mrs C. of Padstow - 13th August 2007 - Domestic Carpet Cleaning - job ref 17793

"The man made a very good job of cleaning the carpet "

Mr G. of St. Agnes - 18th July 2007 - Domestic Flooding, Burst Water Main- job ref 17595

"Very polite; helpful staff"

Mrs B. of Redruth - 18th July 2007 - Domestic Sewage Flooding - job ref 17697

They did a very good job, nothing too much trouble. Very helpful when we had to contact you by phone. Arrived very quickly once notified of the flood

Mrs I. of Falmouth - 16th July 2007 - Domestic Escape of Water - job ref 17571

"I am very pleased, as you will see from my above scorings. Yours staff were very helpful and I would not hesitate to recommend you in the future. "

Ms H. of Bodmin - 12th July 2007 - Commercial Escape of Water- job ref 17669

Extremely friendly and helpful"

Mr F. of Camborne - 29th June 2007 – Commercial Flooding - job ref 17630

"Thank you to everyone, especially to those in the office for keeping us closely informed"

Mr R. of Exeter - 28th June 2007 – Domestic Fire Damage - job ref 17619

"We'd like to pass on our thanks - Particularly to Steven who was helpful, sympathetic and incredibly efficient- would definitely recommend you "

Miss B. of Redruth - 28th June 2007 – Domestic Sewage Flooding - job ref 17698

"Overall, I am very pleased with the service from yourself. Many thanks to everyone involved including behind the scene"

Mr D. of Plymouth - 25th June 2007 – Domestic Fire Damage - job ref 17651

"Very happy with the work that was done"

Mrs F. of Newquay - 22nd June 2007 – Domestic Water Damage - job ref 17611

"Shaun was fantastic and so was all the office staff, she never felt she was a pain and she said that was very important"

Mr C. of Salcombe - 22nd June 2007 – Domestic Sewage Flood - job ref 17666

"All staff very helpful"

Mr W. of Plymouth - 19th June 2007 – Domestic Paint removal- job ref 17580

"Mrs L Mctier said that we had done a wonderful job, everything was talked through with her and she was very happy "

Mrs P. of Truro - 6th June 2007 – Commercial Flood Damage - job ref 17631

"My thanks to the office staff and all the men that came to my home. Thank you all!"

Mr & Mrs F. of Wadebridge - 1st June 2007 – Domestic Sewage contamination - job ref 17654

"Excellent- speedy + very helpful. Thank you!"

Mrs S. of Holsworthy - 30th May 2007 – Domestic Sewage backup - job ref 17579

"A prompt and efficient service. All operatives were informative and professional."

 Mr G. of United Downs - 18th May 2007 – Commercial Fire Damage - job ref 17442

"Everything was done to a good standard."

Mrs S. of Helston - 18th May 2007 – Domestic Storm Damage - job ref 17530

"Mrs Smith was very pleased with all of the work done, she found the service excellent-good response. The technicians and people on the phone were all nice, courteous, reassuring and kind!"

Mrs J. of Ilfracombe - 14th May 2007 – Domestic Sewage Damage - job ref 17317

"I was very satisfied with the service, Darren was very helpful and I felt he listened well and responded well."

Mrs K. of Bodmin - 4th May 2007 – Domestic Fire Damage - job ref 17586

"Nice to have the same technician come out each time, no need to explain things each time."

Mr C. of - 24th April 2007
Job ref 17566

"Excellent, very pleased with the service and work."

Mrs R. of Boscastle - 23rd April 2007
Job ref 17348

"Lady was very happy with the sevice."

Mr M. of Hemyock - 20th April 2007
Job ref 17259

"Very pleased with the service"

Mr N. of Ilfracombe - 17th April 2007
Job ref 17377

"Pleased with all facets of our service."

Mrs B. of Penzance - 17th April 2007
Job ref 17440

"The technician Chris who attended was extremley courteous, efficient and knowledgable. "

Mr G. of Penzance - 10th April 2007
Job ref 17469

"Everybody was very helpful and polite. Thank you very much."

Mrs F. of Ivybridge - 10th April 2007
Job ref 17532

"Wonderful, everything very clean and cared for. Very kind and considerate to me as it was a worrying time."

Ms W. of Callington - 3rd April 2007
Job ref 17290

"I felt that I was well advised in a really difficult situation. Chris was lovely. All others were courteous, helpful and efficient. Well Done!"

P. of St Austell - 28th March 2007
Job ref 17517

"Very efficient. Thank you"

Mr W. of Truro - 26th March 2007
Job ref 17534

"We were very grateful for your prompt response."

Mr&Mrs H. of St Agnes - 16th March 2007
Job ref 17473

"I have nothing but praise for Richfords."

H. of Cullompton - 5th March 2007
Job ref 17371

"A very good service on the whole"

Mrs D. of Redruth - 22nd February 2007
Job ref 17357

"Many thanks for your help & support, the team you sent were fantastic."

Mrs H. of Helston - 15th February 2007
Job ref 17362

"Andrew Allen & Chris Pascoe were extermely helpful, polite & obliging. They both explained the process very clearly. Thank you very much!"

Mr M. of Paignton - 8th February 2007
Job ref 17295

"As usual the service was very good, very pleased with the standard of work and politeness."

W. of Liskeard - 7th February 2007
Job ref 17268

"Many thanks for all your help and assistance. I was delighted with the advice and friendly approach received from Darren."

Ms P. of Saltash - 1st February 2007
Job ref 17272

"Two men who worked did birlliant job, and were very emotionally supportive at a difficult time. Though they accept we were busy, they complain about our slow follow up with information and work, which they had to chase. They mention this is small point, and mainly found us to be excellent."

Miss G. of Saltash - 23rd January 2007
Job ref 17274

"Great Service - Most Impressed!"

Mrs H. of Launceston - 15th January 2007
Job ref 17271

"Very pleased"

Mrs H. of Launceston - 11th January 2007
Job ref 17293

"The gentleman who picked up the rug & delivered the rug was especially pleasant and reassuring - what a welcome surprise! These days"

Mrs S. of Bude - 4th January 2007
Job ref 17116

"Oct 2nd 06 was a terrible day for me and your staff were very professional and polite. Very helpful a good team. Thank you very much"

W. of Truro - 4th January 2007
Job ref 17251

"A very satisfactory service overall"

F. of St. Ives - 2nd January 2007
Job ref 17238

"Very impressed with the whole service"